Crime Victim Support Team Lead

2 hours ago

Salisbury, Wiltshire, United Kingdom Victim Support Full time
About the Role

We are seeking a highly skilled and experienced Team Leader to join our team at Victim Support Wiltshire. As a Team Leader, you will play a crucial role in ensuring the delivery of excellent services to victims of crime and retaining and developing contracts for services.

Key Responsibilities
  • Ensure the delivery of excellent services to victims of crime
  • Support and manage operational staff to retain and develop contracts for services
  • Work collaboratively with the Operations Manager and management team to achieve the implementation of work force plans and the development of the service
  • Proactively promote the service and raise awareness of services to improve access and quality
Requirements
  • Understanding of the Criminal justice system and the impact of crime on victims and witnesses
  • Understanding of legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments
  • Practical understanding of confidentiality and safe working practice and maintenance of records in accordance with the Data Protection Act and other legal requirements
  • Experience of working in a challenging and changing environment with an emphasis on customer focus and excellence in service delivery
  • Excellent communication, negotiation and advisory skills
What We Offer
  • Competitive rewards and benefits package
  • Flexible working options including hybrid working
  • 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances and maternity payments
  • High Street, retail, holiday, entertainment and leisure discounts
  • Access to our financial wellbeing hub and salary deducted finance
  • Employee assistance programme and wellbeing support
  • Ongoing training and support with opportunities for career development and progression

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