Customer Service Repairs Specialist

3 weeks ago


Winchester, United Kingdom Ecruit Full time
Job Summary:

We are seeking a highly skilled and motivated Customer Service Repairs Advisor to join our Responsive Repair Team. As a key member of our team, you will be responsible for providing excellent customer service, resolving customer queries, and working collaboratively with colleagues to achieve our goals.

Key Responsibilities:

* Provide exceptional customer service to customers via telephone, email, and face-to-face interactions
* Resolve customer queries and concerns in a timely and professional manner
* Work collaboratively with colleagues to achieve team objectives
* Develop and maintain knowledge of general maintenance and repairs
* Use initiative to problem-solve and find solutions

Requirements:

* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Knowledge of general maintenance and repairs (training provided)
* Experience of working in a customer-focused environment
* IT literacy skills

What We Offer:

* Competitive salary and benefits package
* Opportunity to work in a dynamic and supportive team
* Continuous professional development opportunities
* Discounts at major high street brands and leisure centres

About Us:

We are a leading provider of customer service solutions, dedicated to delivering exceptional service to our customers. We are proud of our reputation for excellence and are committed to providing a supportive and inclusive work environment for all our employees.

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