Digital Product Lead

1 month ago


Liverpool, Liverpool, United Kingdom The Very Group Full time

About us

The Very Group is a leading online retailer dedicated to helping families get more out of life. Our mission is to combine amazing brands and products with flexible payment options to make our customers' lives easier.

We're passionate about building careers with real growth, purpose, and belonging. We believe that our people are the key to our success, and we're committed to helping them achieve their full potential.

This role is an excellent opportunity for a motivated and experienced professional to join our team as a Digital Product Lead. As a Digital Product Lead, you will be responsible for driving the development and implementation of a new Digital Assistant aimed at enhancing customer self-serve capabilities and AI assistance for advisors.

Key Responsibilities:

  • Work closely with cross-functional teams to gather and analyze customer feedback and validate assumptions on new features.
  • Coordinate with software developers and engineers to ensure the technical feasibility and successful implementation of the Digital Assistant.
  • Conduct regular testing and quality assurance to ensure the Digital Assistant performs as expected.
  • Provide training and support to relevant Customer Care teams on how to effectively use the Digital Assistant.
  • Gather and analyze insights to continuously refine and enhance the Digital Assistant.

Benefits

  • £80,000 - £100,000 per annum (dependent on experience)
  • On Target bonus (Business and Personal performance)
  • £1,000 of flexible benefits allowance
  • 30 days holiday + bank holidays + option to purchase 5 additional days
  • 6% matched pension
  • Hybrid working - 3 days per week from our Speke HQ
  • Brand discount up to 25%
  • Ongoing training and development


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