Enterprise CRM Manager
4 weeks ago
Job Title: CRM Executive
Job Summary: We are seeking an experienced CRM Manager to join our Commercial Services team at Sygnature Discovery Limited. As a CRM Manager, you will be responsible for managing and optimizing the CRM functionality within our ERP system to build stronger relationships with our customers.
Main Responsibilities:
- Manage and maintain the CRM functionality within the ERP system, ensuring data accuracy and integrity of customer data.
- Analyse CRM data to derive actionable insights that improve stakeholder engagement.
- Develop regular reports, including a monthly board report on CRM performance, identifying trends, potential leads, and opportunities for growth.
- Work with teams to identify CRM-related process improvements, such as automating routine tasks and training staff on CRM best practices.
- Develop and document CRM policies, procedures, and user guidelines.
- Ensure a smooth transition between CRM data and the organisation's scientific project management and business development efforts.
Requirements:
- Bachelor's degree in Business, Marketing, Data Science, or a related field.
- Background in life sciences or a scientific discipline is desired but not essential.
- Previous experience in a similar role working with customer databases in a numerate and analytical capacity.
- Strong leadership skills and management experience.
- Broad knowledge of CRM platforms/ERPs.
- Direct experience of using the NetSuite Oracle platform desired but not essential.
- Strong data analysis skills, including familiarity with Excel, CRM analytics, PowerBI, or other visualisation platforms and business intelligence tools.
Language: English
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