IT Infrastructure Project Manager

3 days ago


Birmingham, Birmingham, United Kingdom Proactive Appointments Limited Full time

Job Summary:

We are seeking an experienced 2nd/3rd Line Support Engineer to join a skilled team responsible for maintaining a robust and secure IT environment.

About the Role:

This hybrid role will involve providing expert technical support, implementing, managing, and optimizing infrastructure projects. You will work collaboratively with a small team, engaging in both BAU support and technical project work, requiring a professional with a versatile skill set and a proactive approach.

Main Responsibilities:

  • Technical Support: Deliver top-notch BAU support, addressing complex technical issues with a fast and methodical approach.
  • Project Implementation & Management: Lead and contribute to infrastructure projects, managing end-to-end tasks with attention to timelines, quality, and budget constraints.
  • Mentorship: Support and mentor junior team members, sharing knowledge and fostering a collaborative learning environment.
  • Troubleshooting: Analyze and resolve hardware and software issues, ensuring minimal disruption and efficient problem resolution.
  • Confidentiality: Work with sensitive data and information in a discreet, professional manner, adhering to all data security standards.
  • Hands-On Infrastructure Management: Maintain and troubleshoot Windows servers (2003 and above), LANs, WANs, virtualization environments, network design, and firewalls.
  • Security Expertise: Apply strong security knowledge, implementing and managing security techniques within the IT infrastructure.

Requirements:

  • Proven background in BAU support and infrastructure projects, with a focus on delivering practical solutions.
  • Demonstrable success in delivering infrastructure change projects on time and within budget.
  • Proficiency in Windows Server 2016/2019/2022, VMware 5.5/6.0/6/7, Active Directory, Group Policy, Office 365, Exchange 2016/2019, Citrix Xenapp 6.5 & 7.6, Intune, Firewall experience – Checkpoint, Sonicwall, Meraki MX, Networking experience LAN, WAN – Cisco & Meraki, Cloud Skills – Azure Infrastructure, deployment & management, O365 Configuration, PowerShell Scripting.
  • Skilled in quickly diagnosing and resolving technical issues in a structured manner.
  • Comprehensive knowledge of IT security and control techniques, with experience deploying and managing security solutions.
  • A collaborative approach to mentoring, fostering growth and knowledge sharing within the team.

Salary:

The estimated salary for this role is £45k-£55k per year, commensurate with experience.



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