IT Infrastructure Project Manager
3 days ago
Job Summary:
We are seeking an experienced 2nd/3rd Line Support Engineer to join a skilled team responsible for maintaining a robust and secure IT environment.
About the Role:
This hybrid role will involve providing expert technical support, implementing, managing, and optimizing infrastructure projects. You will work collaboratively with a small team, engaging in both BAU support and technical project work, requiring a professional with a versatile skill set and a proactive approach.
Main Responsibilities:
- Technical Support: Deliver top-notch BAU support, addressing complex technical issues with a fast and methodical approach.
- Project Implementation & Management: Lead and contribute to infrastructure projects, managing end-to-end tasks with attention to timelines, quality, and budget constraints.
- Mentorship: Support and mentor junior team members, sharing knowledge and fostering a collaborative learning environment.
- Troubleshooting: Analyze and resolve hardware and software issues, ensuring minimal disruption and efficient problem resolution.
- Confidentiality: Work with sensitive data and information in a discreet, professional manner, adhering to all data security standards.
- Hands-On Infrastructure Management: Maintain and troubleshoot Windows servers (2003 and above), LANs, WANs, virtualization environments, network design, and firewalls.
- Security Expertise: Apply strong security knowledge, implementing and managing security techniques within the IT infrastructure.
Requirements:
- Proven background in BAU support and infrastructure projects, with a focus on delivering practical solutions.
- Demonstrable success in delivering infrastructure change projects on time and within budget.
- Proficiency in Windows Server 2016/2019/2022, VMware 5.5/6.0/6/7, Active Directory, Group Policy, Office 365, Exchange 2016/2019, Citrix Xenapp 6.5 & 7.6, Intune, Firewall experience – Checkpoint, Sonicwall, Meraki MX, Networking experience LAN, WAN – Cisco & Meraki, Cloud Skills – Azure Infrastructure, deployment & management, O365 Configuration, PowerShell Scripting.
- Skilled in quickly diagnosing and resolving technical issues in a structured manner.
- Comprehensive knowledge of IT security and control techniques, with experience deploying and managing security solutions.
- A collaborative approach to mentoring, fostering growth and knowledge sharing within the team.
Salary:
The estimated salary for this role is £45k-£55k per year, commensurate with experience.
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