Field Service Engineer

18 hours ago


Exeter, Devon, United Kingdom BT Group Full time

Job Title: Field Service Engineer

Salary: £35,000 - £45,000 per annum (dependent on experience)

About the Role

We are looking for a highly skilled and experienced Field Service Engineer to join our team in Exeter. As an IT Field Engineer, you will be responsible for providing on-site support for IT equipment, peripherals, and system incidents.

You will work independently in a field-based role, often under time pressure, and provide technical support / knowledge transfer to colleagues when required. You will also ensure technical solutions are supportable within contractual SLAs/KPIs and escalate service affecting issues to management in a timely fashion.

Your Key Responsibilities
  • Provide technical troubleshooting knowledge to resolve 3rd line incidents within SLAs
  • Provide technical installation knowledge to complete HIMACs requests within SLA
  • Completion of Configuration Item change forms and supply with SLA to Configuration Manager
Requirements
  • Full, clean UK driving license and willingness to travel extensively across Devon, Cornwall, and Dorset
  • 22 days annual leave (not including bank holidays), increasing with service


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