IT Systems Engineer

4 weeks ago

Warrington, Warrington, United Kingdom New Balance Full time

About the Role:

New Balance is seeking an experienced Endpoint Systems Engineer to join our dynamic team in Warrington, EMEA Head office. As an Endpoint Systems Engineer, you will play a crucial role in ensuring the stability, security, and optimal performance of our organisation's endpoint infrastructure.

Key Responsibilities:

  • Design, implement, and maintain endpoint management solutions on mobile device management platforms for corporate and retail environments using Microsoft Intune and Jamf.
  • Lead localised Zscaler policies for remote access and internet security.
  • EMEA Microsoft Teams management, ensuring seamless integration, user provisioning, and troubleshooting with global teams.
  • Develop existing Autopilot solution to streamline device provisioning and deployment.
  • Administer SCCM (System Centre Configuration Manager) for software distribution, patch management, and endpoint compliance.
  • Work with our AV partner to deploy and manage Audio Visual (AV) systems, including conferencing equipment and digital displays across the region.
  • Develop and maintain documentation, policies, and procedures related to endpoint systems management.
  • Provide technical support and troubleshooting assistance to end-users, addressing endpoint-related issues promptly and effectively.
  • Stay abreast of industry trends, best practices, and emerging technologies in endpoint management to enhance the organisation's infrastructure and security posture.

Requirements for Success:

  • Proven experience as an Endpoint Systems Engineer or similar role, with a focus on MDM (Intune, and Jamf).
  • Strong proficiency in managing endpoint systems, including Zscaler, Microsoft Teams, Outlook, Autopilot, SCCM, and Audio Visual technology.
  • Hands-on experience with device provisioning, configuration, and troubleshooting across multiple platforms (Windows, macOS, iOS, Android).
  • Solid understanding of networking principles, security protocols, and endpoint security best practices.
  • Excellent communication skills, with the ability to articulate technical concepts to non-technical stakeholders.
  • Ability to adapt quickly to changing priorities and to manage time, multiple tasks, and deadlines effectively.
  • Strong problem-solving skills and attention to detail.
  • Self-motivated, ability to work as part of a team or alone.
  • Continuous improvement mentality.
  • Experience working within an agile environment is desirable.
  • Travel across EMEA would be expected in this role.

What We Offer:

  • Discretionary Bonus Opportunity
  • Private Medical Insurance
  • Dental Scheme
  • Pension Scheme
  • Flexible Working Hours
  • Hybrid working (3 days on-site)
  • 25 days Annual Leave per year
  • Life Insurance
  • On Site Gym
  • Employee Discount
  • Employee Referral Scheme
  • Volunteering Opportunities via NB GivesBack
  • Learning & Development Opportunities
  • Flexibility to Work from Anywhere for up to four weeks per year
  • Travel Assistance and Insurance when working abroad
  • Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

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