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Supply Chain Director UKI

1 month ago

London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

This role is responsible for leading the end-to-end supply chain operations in the UK&I, driving excellent consumer-focused execution. The Supply Chain Director will ensure all customer requirements are met, from stock availability to compliant on-time, in-full delivery. As part of the UKI leadership team, this role will provide commercial recommendations and present data-driven solutions to support business decisions.

Main Responsibilities:

  • Lead process control and execution of all operational processes in the UK&I to deliver a high standard of customer experience.
  • Full accountability for local demand planning across Shiseido UKI brands.
  • Lead local S&OP process ensuring reconciliation between sales and demand forecasts for appropriate stock planning.
  • Focus on forecast accuracy improvement and alignment of the demand plan to budget, while ensuring alignment to product category, retailer specific, and brand growth plans.
  • Ensure the appropriate level of demand is forecasted for the UK&I by driving the monthly demand review process with the Commercial and Finance teams, and the Warehouse team.
  • Oversee the end-to-end order management process and team ensuring accuracy and timeliness.
  • Develop, monitor, and communicate supply chain KPIs, including Availability, OTIF, customer non-compliances, complaints, forecast accuracy, retail sales performance.
  • Provide data for commercial decision making on prioritization of product when challenges occur.
  • Execution of UKI quota/allocation management for challenged/restricted stock items.
  • Manage supply chain budget, as well as indirectly impacting the wider UK&I revenue budget by contributing to forecasting and influencing budget allocation in other areas, such as marketing spend.
  • Identify supply chain improvement projects and actively contribute from project conception and implementation to project review.
  • Ensure new customer requirements/new channels/new customers/new brands are adequately communicated to warehouse and systematically controlled to prevent delays and non-conformances, ensuring excellent execution.
  • Manage and optimize logistics operations, including transportation, warehousing, and distribution, to ensure efficient movement of goods while minimizing costs.
  • Responsible for negotiation and management of logistics and 3PL contracts.

Profile, Skills, and Experience Required:

  • Experience in leading end-to-end demand and supply chain operations in a customer-focused environment, ideally in the retail sector.
  • Demand and Supply Planning Experience.
  • Ability to influence the business commercially and effectively manage stakeholders, including remote teams.
  • Proven customer delivery focus.
  • Experience in dealing with the complexities of multiple brands, within a matrix organization.
  • Strong communication skills.
  • Ability to think holistically while still being close to the detail.
  • Experience in leading collaborations across sales and marketing teams, and delivering effective planning with retail partners/customers.
  • Driven to deliver change and challenge processes to deliver efficiencies.
  • Ability to effectively lead, manage, and develop a team.
  • Knowledge of reviewing and implementing business-relevant KPIs.
  • Strong budget management skills.
  • Previous experience in integrating new customers, channels, or brands.
  • SAP experience.
  • Expertise in maintenance of monthly sell-in forecasts that reflect sell-out and trends of the business, in addition to any specific needs of retailers.
  • Experience of working with third-party warehouses.

The Benefits You'll Love:

  • 26 days holiday + bank holidays + your birthday day off.
  • Holiday buy - up to 5 days.
  • Day off when you get married or move house.
  • Generous contributory pension scheme - match up to 8%.
  • Annual performance-related bonus.
  • Private medical insurance with Vitality.
  • Enhanced parental allowance.
  • Generous product allocation & discount.
  • Life Assurance up to x4 your salary.
  • Flexible Friday finish.
  • Flexible & hybrid working.
  • Wellbeing programmes.
  • Annual performance and development reviews so you know your career is going in the right direction.
  • Additional Lead Team Benefits.