Reservations Supervisor

2 months ago


Leatherhead, United Kingdom COREcruitment International Full time

Job Title: Reservations Manager – Luxury Hotel

Salary: Up to £40,000

Location: Surrey

We are seeking a Reservations Manager for a prestigious luxury hotel. In this role, you will oversee the efficient functioning of the central reservations department while optimizing revenue from both food & beverage and room bookings. The ideal candidate will have a proven history of achieving sales objectives and will possess the ability to cultivate, mentor, and guide a high-performing team.

Company Benefits

  • Attractive salary package
  • Discounts on food & beverage services
  • Employee referral program
  • Pension scheme
  • Long service recognition

Key Responsibilities

  • Oversee the daily operations of the reservations and guest services departments
  • Assist with inquiries related to reservations
  • Recruit, train, and nurture the team
  • Meet and exceed all performance targets
  • Maximize revenue opportunities
  • Build strong relationships with guests, travel agents, and corporate clients
  • Establish an effective process for managing guest complaints
  • Demonstrate leadership through example

Qualifications

  • Minimum of 3 years experience in a leadership capacity within room reservations
  • Proficient in English, both written and verbal
  • Strong communication and leadership skills
  • Familiarity with the luxury hospitality sector
  • Experience with Opera Cloud and Res Diary is preferred
  • Proactive attitude with a willingness to exceed expectations
  • Sales-oriented and target-driven

For further details, please express your interest in this opportunity.