Contact Centre Agent

6 days ago


North East, United Kingdom Pulman Full time

About Pulman Skoda Durham: Located in Pulman Skoda Durham, our Aftersales Contact Centre is the first point of contact for all customers' aftersales requirements. We are seeking a skilled and motivated individual to join our team as a Contact Centre Agent.

Job Description: In this role, you will be responsible for managing and booking services, MOTs, diagnostics, and maintenance appointments, as well as highlighting and converting up-selling opportunities for aftersales products. You will also respond to all customer inquiries via phone, email, and SMS in a friendly, efficient, professional manner.

Requirements: To be successful in this role, you will need strong communication and interpersonal skills, as well as experience of using in-house systems and Microsoft Office. Knowledge of aftersales products and services is also essential.


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