Technical Support Specialist
6 days ago
As a leading provider of HR technology, consulting and advisory services, we help build a positive culture where people can give their best to drive business success. Our award-winning employee relations case management system, Empower, is designed to transform how HR leaders and line managers manage people matters.
Salary
We offer a competitive salary of £25,454 - £30,454 per annum, plus benefits package including pension, life assurance, employee assistance programme, discounted gym memberships and more.
Job Description
As a Tier 1 Customer Support Agent, you will be the first point of contact for our customers, providing essential support and ensuring a positive customer experience. You will handle basic inquiries, troubleshoot common issues, and manage general support requests. Your goal is to resolve customer issues efficiently while maintaining high customer satisfaction.
Required Skills and Qualifications
To succeed in this role, you will need: previous experience in a customer service or support role, preferably in a SaaS or technology environment; strong communication skills, both written and verbal; excellent problem-solving and troubleshooting abilities; empathy and patience when dealing with customer issues; ability to work independently and collaboratively in a team environment; ability to multitask and prioritise tasks effectively; hold a basic understanding of SaaS products and general technical concepts; familiarity with ticketing systems (e.g., Hubspot, Halo, Salesforce) is a plus; technical SQL/Database skills is an advantage.
Benefits
What's on offer? Life assurance, pension, holiday purchase scheme, volunteering days, long service awards, contribution towards professional qualifications, contribution towards membership fees, employee assistance programme, health cashback plan, and more.
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