Current jobs related to Operations/Customer Experience Manager - Scotland - Denholm Associates

  • Customer Service Manager

    3 weeks ago

    Scotland, United Kingdom fish4.co - Jobboard Full time

    Customer Service ManagerWe are seeking a highly skilled Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading the store team and delivering exceptional customer service. You will work closely with the store manager to ensure the store remains safe, legal, and fully operational.Key Responsibilities:Lead...

  • Director of Customer and Operations Excellence

    3 weeks ago

    Scotland, United Kingdom Harrison Scott Associates Full time

    Delivering Excellence in Customer and OperationsHarrison Scott Associates is seeking a seasoned professional to lead our customer and operations team. As Director of Customer and Operations, you will be responsible for ensuring the highest level of quality and service delivery to our clients.Key Responsibilities:Develop and implement strategies to improve...

  • Customer Service Manager

    3 weeks ago

    Scotland, United Kingdom fish4.co - Jobboard Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Team Leader to join our team. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key ResponsibilitiesLead and motivate a team of Customer Team Members to deliver exceptional customer...

  • Transportation Operations Manager

    3 weeks ago

    Scotland, United Kingdom Brook Street Full time

    Job DescriptionAs a Depot Manager at Brook Street, you will be responsible for overseeing the day-to-day operations of our Scapa depot. This includes managing and supporting an effective operational process, ensuring the integrity of customer and company requirements.Key ResponsibilitiesManage and support an effective operational process, ensuring the...

  • Customer Service Manager

    3 weeks ago

    Scotland, United Kingdom Workingmums Full time

    Customer Team LeaderWe're looking for a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team, coaching and supervising our Customer Team Members, and deputising for the Store Manager. You'll also deliver great customer service...

  • Senior Operations Manager

    3 weeks ago

    Scotland, United Kingdom Harrison Scott Associates Full time

    Delivering Excellence in Customer Service and OperationsHarrison Scott Associates is seeking a highly skilled Senior Operations Manager to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our customer service projects.Key Responsibilities:Develop and implement effective operational processes...

  • Senior Operations Manager

    3 weeks ago

    Scotland, United Kingdom Barclay Meade Full time

    Senior Operations ManagerThis role involves strategic leadership, operational management, and business development. You will be responsible for managing a team of 20 staff across five offices, ensuring financial targets are met, and fostering strong relationships with key stakeholders.Key Responsibilities:Operational Management: Oversee day-to-day...

  • Senior Operations Manager

    3 weeks ago

    Scotland, United Kingdom Barclay Meade Full time

    Senior Operations ManagerThis role involves strategic leadership, operational management, and business development. You will be responsible for managing a team of 20 staff across five offices, ensuring financial targets are met, and fostering strong relationships with key stakeholders.Key Responsibilities:Operational Management: Oversee day-to-day...

  • Catering Operations Manager

    3 weeks ago

    Scotland, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking an experienced Catering Supervisor to join our team at Compass Group UK. As a key member of our operations team, you will be responsible for ensuring the smooth running of our kitchens and service counters, delivering exceptional food experiences, and providing outstanding customer service.Key ResponsibilitiesPrepare and serve...

  • Catering Operations Manager

    3 weeks ago

    Scotland, United Kingdom Compass Group UK Full time

    About the RoleWe are seeking an experienced Catering Supervisor to join our team at Compass Group UK. As a key member of our operations team, you will be responsible for ensuring the smooth running of our kitchens and service counters, delivering exceptional food experiences, and providing outstanding customer service.Key ResponsibilitiesPrepare and serve...

  • General Manager

    5 days ago

    Glasgow City, Scotland, Scotland, United Kingdom McKinlay Kidd Ltd Full time

    SummaryOrganise, motivate and develop our team of tailormade travel advisors to achieve performance targets, including customer satisfaction.Proactively contribute both strategically and practically to the senior leadership team to support the future growth and success of an entrepreneurial employee-owned business.Showcase an impressive natural flair for...

  • Culinary Operations Manager

    3 weeks ago

    Scotland, United Kingdom CV-Library Full time

    About the Role:We are seeking an experienced Catering Supervisor to oversee all Compass Group UK&I catering and service operations for Inspire. As a Catering Supervisor, you will be responsible for ensuring our kitchens and service counters run smoothly and delivering exceptional food experiences.Key Responsibilities:Preparing delicious food to the highest...

  • Warehouse Operations Manager

    2 weeks ago

    Scotland, United Kingdom DX Full time

    Role Summary:As a Warehouse Operations Manager at DX, you will be responsible for leading a team of staff to achieve operational productivity and KPI targets. This involves supervising team members, identifying training needs, and supporting the Shift Manager in running the operation.Key Responsibilities:Support the Shift Manager in achieving operational...

  • Strategic Operations Manager

    3 weeks ago

    Scotland, United Kingdom Barclay Meade Full time

    About the RoleThis is a senior leadership position that requires a strategic thinker with a passion for agriculture and rural business. As a key member of the Barclay Meade team, you will be responsible for driving business growth and financial achievement across multiple sites.Key ResponsibilitiesOperational Excellence: Oversee day-to-day operations,...

  • Warehouse Operations Manager

    4 weeks ago

    Scotland, United Kingdom DX Full time

    Role SummaryAs a key member of the DX team, the Warehouse Team Leader will provide first-line management to staff within the DX operation. This role requires the ability to supervise team members, identify training needs, and support the shift manager in running the operation.Key ResponsibilitiesSupport the Shift Manager in achieving operational productivity...

  • Warehouse Operations Manager

    4 weeks ago

    Scotland, United Kingdom DX Full time

    Role SummaryAs a key member of the DX team, the Warehouse Team Leader will provide first-line management to staff within the DX operation. This role requires the ability to supervise team members, identify training needs, and support the shift manager in running the operation.Key ResponsibilitiesSupport the Shift Manager in achieving operational productivity...

  • Warehouse Operations Manager

    1 month ago

    Scotland, United Kingdom DX Full time

    Role SummaryAs a key member of the DX team, the Warehouse Team Leader will provide first-line management to staff within the DX operation. This role requires the ability to supervise team members, identify training needs, and support the shift manager in running the operation.Key ResponsibilitiesSupport the Shift Manager in achieving operational productivity...

  • Warehouse Operations Manager

    1 month ago

    Scotland, United Kingdom DX Full time

    Role SummaryAs a key member of the DX team, the Warehouse Team Leader will provide first-line management to staff within the DX operation. This role requires the ability to supervise team members, identify training needs, and support the shift manager in running the operation.Key ResponsibilitiesSupport the Shift Manager in achieving operational productivity...

  • Customer Liaison Officer

    5 months ago

    Scotland, United Kingdom Opus Utility Solutions Full time

    **Customer Liaison Officer** Main responsibilities: - Overall responsibility of all aspects of customer performance for Opus Utility Solutions - Manage Customers from development phase through to project completion - Work with the Technical Compliance Manager & Site Manager on designs, arranging meetings both on site and in offices to review scope of...

  • Head of Customer Experience

    5 days ago

    Glasgow, Scotland, Scotland, United Kingdom Jellyfish Recruitment Full time

    Head of Customer Experience & Outcomes Salary: £100k - £110k Location: Glasgow / Hybrid workingAre you a strategic leader who is passionate about enhancing customer experience & outcomes?Jellyfish Recruitment is excited to partner with a pioneering finance company seeking a Head of Customer Experience & Outcomes. This key role is instrumental in driving...

Operations/Customer Experience Manager

2 months ago

Scotland, United Kingdom Denholm Associates Full time

About Denholm Associates

Denholm Associates is a growing, family-owned business seeking an experienced Operations Executive to join our team. As a key player in our organization, you will be responsible for managing customer and client queries, processing orders, and maintaining accurate records.

Key Responsibilities

  • Customer Service: Provide exceptional customer service to wholesalers, retailers, and direct-to-consumer sales, resolving issues and providing timely follow-ups.
  • Order Processing: Manage purchase orders, track orders, and maintain accurate records of goods in and out.
  • Export Documentation: Manage HMRC documentation, including EMCS paperwork and export shipment documentation.
  • Private Cask Sales: Manage private cask sales programs and maintain accurate records.

Requirements

  • Experience: Strong organizational skills with experience in order processing, record-keeping, and managing export documentation.
  • Attention to Detail: Ability to manage and track multiple orders and deliveries while maintaining accuracy.
  • Customer-Focused: Proven experience in handling customer relations, resolving issues, and providing timely follow-ups.
  • Communication Skills: Excellent written and verbal communication, particularly when working with various stakeholders.

What We Offer

  • Career Growth: A clear path to a management position, with opportunities for increased salary and additional benefits.
  • Flexible Working: Enjoy a four-day workweek with the option for remote work, giving you a great work-life balance.
  • Supportive Environment: Be part of a family-run business where your contributions are valued, and you're encouraged to grow.
  • Competitive Compensation: An excellent starting salary with bonus which will develop as you grow in the business.