Care Field Operations Manager

5 days ago


Hoddesdon, Hertfordshire, United Kingdom CityWorx Full time

**About CityWorx:**

We are a leading provider of domiciliary care services, committed to delivering high-quality support to our clients. Our team is dedicated to making a positive impact on the lives of those we serve.

Job Summary:

We are seeking an experienced Care Field Supervisor to join our team. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional care services to our clients.

About the Role:

  • Meet new clients and manage a team of senior care staff to carry out care and risk assessments.
  • Keep accurate and up-to-date records for all clients at all times, including care plans, body maps, meds competency forms, etc.
  • Carry out six-monthly QA reviews with clients and action necessary adjustments to care plans.
  • Spot-check care workers, highlight issues, and identify training needs.
  • Help maintain care assessments, risk assessments, care records, and MAR sheets, including audits.
  • Work with the Registered Manager and Duty Manager on CQC Action Plan, CQC files, and evidence gathering, working to ensure compliance and beyond.
  • Contribute fully to CQC inspections and QA inspections by local authority partners.
  • Liaise with social care teams as issues arise and attend client reviews as necessary.
  • Amend care tasks and meds tasks responsively and as required.
  • Organize, manage, and contribute to induction training and six-monthly refresher training (includes updates and workshops), ensuring training is effective, compliant, and always up-to-date.
  • On-call duties one week in every four (escalated emergencies only minimal call time).

What We're Looking For:

We're looking for an individual with good knowledge of CQC requirements, ideally with experience in a domiciliary care environment. You will hold/be working towards NVQ Level 3 in Health & Social Care.

Salary: £25,000 - £30,000 per annum depending on experience.


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