IT Operations Support Manager
11 hours ago
Le Creuset is seeking an experienced IT Operations Support Manager to join our team. As a key member of our IT Leadership Team, you will be responsible for providing effective IT Service Operations and leading the Service Desk Team.
Key Responsibilities:- Manage all aspects of IT Service Operations, interacting with business users, other departments within IT, and third-party vendors to provide appropriate service management solutions.
- Work with the Change and Service Desk teams to plan and manage the transition of new services and changes into live in a safe and sustainable way.
- Lead service transition, ensuring Le Creuset standards are met before acceptance.
- Manage Incident management lifecycle within the Service Desk, servicing L1/L2 incidents where appropriate, and liaising with support partners to manage incident response and SLAs.
- Perform periodic performance appraisals for team members in line with local requirements.
- 10+ years of experience in IT Service Operations Management.
- ~ 5 years of team management responsibility.
- ~ Requires deep knowledge of Service Management standards including ITIL.
- ~ Bachelor's degree or equivalent in relevant technical discipline.
- Good professional level of English, additional European languages would be an asset.
Le Creuset is a dynamic and innovative company that values its employees. We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.
This position may require travel within the Europe & Africa region, so a full UK driving licence and valid Passport are essential.
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Andover, Hampshire, United Kingdom Le Creuset Full timeJob Title: IT Operations Support ManagerLe Creuset is seeking an experienced IT Operations Support Manager to join our team. As a key member of our IT Leadership Team, you will be responsible for leading the Service Desk Team and establishing strong IT Service Management practices across the region.Key Responsibilities:Manage all aspects of IT Service...
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Andover, Hampshire, United Kingdom Le Creuset Full timeJob Title: IT Operations Support ManagerLe Creuset is seeking an experienced IT Operations Support Manager to join our team. As a key member of our IT Leadership Team, you will be responsible for leading the Service Desk Team and establishing strong IT Service Management practices across the region.Key Responsibilities:Manage all aspects of IT Service...
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