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Electronic Gaming Host

2 months ago

Birmingham, Birmingham, United Kingdom Grosvenor Casinos Full time
Grosvenor Casino Job Opportunity

About the Role

Grosvenor Casinos is seeking a skilled Electronic Gaming Host to provide exceptional customer service and create a memorable experience for our electronic gaming customers. As a host, you will be the face of our business, greeting and looking after customers in a way that makes them feel welcomed and cared for.

Your passion for people will be applied to the role to create a fun and engaging atmosphere exceeding our guests' expectations. You will work hard to get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.

You will live our values of Service, Teamwork, Ambition, Responsibility, and Solutions, working with your colleagues to provide efficient and dynamic service across leisure, food, and beverage. You will also ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor Online.

As a Gaming Experience Specialist, you will be responsible for ensuring you proactively comply with all regulation, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.



Key Responsibilities
  • Get to know regular customers and their playing style and preferences
  • Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
  • Work with colleagues to provide efficient and dynamic service
  • Keep customers informed of the latest developments in electronic gaming
  • Ensure compliance with all regulation


What We Offer

Grosvenor Casinos offers a 40hr contract and a rewarding work environment with opportunities to develop your existing skills and learn new ones.