Pathway Administrator Coordinator

4 days ago


Oxford, Oxfordshire, United Kingdom Oxford University Hospitals Full time
Job Overview

We are seeking a skilled Pathway Administrator Coordinator to join our Community Paediatric team at Oxford Children's Hospital.

The post will be based at John Radcliffe Hospitals as part of Oxford University Hospital's network.

Main Duties

Key responsibilities include:

  • Coordinating the day-to-day operations of the Community Paediatric Outpatient reception, ensuring a smooth and efficient service for patients and staff.
  • Greeting patients in a helpful, polite, and efficient manner.
  • Verifying patient demographics details on arrival, updating records accordingly while adhering to data protection and patient confidentiality policies.
  • Registering patient attendance on the Electronic Patient Record System (EPR).
  • Responding to patient enquiries with empathy and professionalism, using tact and diplomacy when dealing with anxious patients and relatives.
  • Ensuring special requests for additional support in clinics, such as interpreters or sign language services, are handled promptly.
  • Maintaining the tidiness and good repair of the relevant reception areas within the Directorate, reporting any defects to the line manager.
Requirements

To succeed in this role, you should possess excellent organisational and communication skills, with the ability to prioritise tasks and work with minimal supervision. Knowledge of the Trust's EPR system and elective access standards would be beneficial but is not essential, as training will be provided.

Working Hours and Benefits

Working hours: Monday to Friday, 8am - 4pm. The successful candidate will enjoy a competitive salary, estimated to be around £25,000 - £30,000 per annum, depending on experience.

About Our Organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of clinical services and serving as a base for medical education and training. We pride ourselves on Delivering Compassionate Excellence, guided by our values of compassion, respect, learning, delivery, improvement, and excellence.


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