Senior Account Development Manager
1 month ago
Acquired Payments is a leading provider of next-generation payment infrastructure and solutions. Our mission is to unify and optimize customers' payment ecosystems, providing a competitive advantage and helping them achieve their goals in the digital economy.
Salary & Benefits
The estimated salary for this role is $80,000 - $110,000 per annum, depending on experience. Additional benefits include a comprehensive health insurance plan, 401(k) matching program, and generous paid time off.
About the Role
We are seeking an experienced Account Manager to join our team. As a key member of our Operations team, you will be responsible for managing a portfolio of Mid to Large clients. Your primary focus will be on developing and nurturing strong relationships with existing clients, identifying opportunities for upselling and cross-selling additional payments products and services, and preparing and leading Quarterly Business Reviews to share account performance metrics and drive customer success.
You will also be responsible for using your deep knowledge of Excel and other data analysis tools to uncover trends in account performance and provide recommendations to improve authorisation rates.
Requirements & Qualifications
- At least 4+ years of experience in Account Management or Service Management within the eCommerce/ Digital Payments industry.
- Proven experience growing accounts (revenue and retention).
- Deep knowledge of Excel and other data tools, such as Looker, to run account analysis.
- Strong organisational skills with a project focus, experience deploying large-scale and complex payments integrations with large to mid-market companies.
- Natural curiosity and ability to understand customers' strategy and ambition, as well as the motivations of individual stakeholders.
- Problem-solving skills, seeing perceived obstacles and objections as opportunities to engage, consult, and deliver value.
- Detail-oriented, adept in using data to drive improvements – each vertical sector has clearly defined success metrics.
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