Infrastructure Support Professional

2 days ago


Chippenham, Wiltshire, United Kingdom NEC Software Solutions Full time
Key Responsibilities:
As a Infrastructure Support Professional, you will be responsible for ensuring the proactive monitoring and maintenance of SSS Engineering solutions. This includes installing patches, upgrades, and ensuring a high level of resilience. You will also be responsible for configuring and installing various network devices and services, such as routers, switches, firewalls, VPN, and QoS. Additionally, you will provide third-line support, complete IT Health Check remediation changes, and work collaboratively with cross-functional teams to resolve network-related incidents within contracted SLA timescales.

The ideal candidate will have hands-on experience with monitoring, network, and security diagnostic tools, as well as a solid understanding of networking protocols. Strong communication and client-facing skills are essential, along with the ability to work collaboratively with cross-functional teams. Proven experience working to ITIL best practices and holding relevant security clearances (SC and/or NPPV) is also desirable.

The estimated salary for this position is £65,000 per annum, depending on experience.

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