Customer Service Executive
5 days ago
Client Relationship Executive - Construction Industry
We are seeking a skilled and customer-focused individual to join our team as a Client Relationship Executive. As a key member of our construction industry team, you will play a crucial role in ensuring client satisfaction and maintaining strong client relationships.
Key Responsibilities
- Building and maintaining strong relationships with clients, understanding their needs and ensuring their satisfaction
- Handling incoming client inquiries and providing timely and accurate responses
- Processing sales orders and ensuring they are delivered to clients in a timely manner
- Collaborating with other teams, such as the sales team, to provide seamless service to clients
- Proactively identifying opportunities to up sell or cross-sell to existing clients
- Monitoring client accounts and maintaining accurate client records
Requirements
- Previous experience in a customer service or client relationship role
- Exceptional telephone manner and communication skills
- Strong problem-solving and negotiation skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Proficiency in sales order processing systems
Benefits
- Competitive annual salary ranging from £26,000 to £29,000 with quarterly bonus
- Permanent, full-time position
- An opportunity to work with a highly respected and successful construction company
- Ongoing professional development and growth opportunities
This is an exciting opportunity for an enthusiastic individual who is dedicated to providing exceptional customer service on behalf of our client. If you thrive in a fast-paced environment and enjoy building and maintaining client relationships, we encourage you to apply.
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