Dispatch Operations Manager

6 hours ago


Chesterfield, Derbyshire, United Kingdom Evac Group Full time

About Evac Group

Evac Group is a leading provider of integrated Evac water waste and wastewater technologies Cathelco corrosion protection and marine growth prevention and HEM freshwater systems.

Job Description:

This Dispatch Operations Manager role will oversee the dispatch operations team managing the end-to-end customer order process from order entry to invoicing. As the leader, you'll ensure seamless communication on-time delivery and an exceptional customer experience.

Responsibilities:

  • Lead the dispatch operations team managing the end-to-end customer order process from order entry to invoicing.
  • Coordinate order timelines aligning first customer promises with material and production availability.
  • Maintain accurate data including delivery details payment methods shipping documentation and invoices.
  • Ensure timely delivery and invoicing keeping customers informed of progress or delays.
  • Oversee transportation arrangements and ensure all necessary documents accompany shipments.
  • Monitor and report performance metrics addressing issues and escalating as needed.
  • Collaborate with internal departments (sales procurement production) to resolve challenges quickly and efficiently.

Qualifications:

  • Proven experience in customer service and office administration (essential).
  • Knowledge of dispatch and freight forwarding processes (desirable).
  • High attention to detail with excellent time management and organizational skills.
  • Proficiency in ERP/MRP systems (SAP Business One preferred) and Microsoft Office (Excel Outlook Word PowerPoint).
  • Strong leadership and interpersonal skills.
  • A positive proactive attitude and a commitment to continuous improvement.

Salary Estimate:$70,000 - $90,000 per year based on location and experience.

Why Choose Us:

You'll join a forward-thinking company that's committed to sustainability and innovation offering a supportive work environment opportunities for growth and the chance to make a meaningful impact in a global industry.



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