Apprentice Information Assistant

2 months ago


Nottingham, Nottingham, United Kingdom Nottingham Trent University Full time
Unlock Your Potential with Nottingham Trent University

We are seeking a motivated and enthusiastic Apprentice Information Assistant to join our team at Nottingham Trent University. As a key member of our Libraries and Learning Resources team, you will have the opportunity to work in a dynamic and supportive environment, developing your skills and knowledge in customer service and information provision.

About the Role

This is a fantastic opportunity to gain valuable experience in a customer-facing role, working with a diverse range of staff, students, and visitors. You will be responsible for providing a warm welcome and positive user experience, using a variety of communication channels, including face-to-face, telephone, digital, and written.

You will have the opportunity to work in different teams, gaining an overview and experience of a wide range of library tasks. This is a fixed-term 15-month post, and you will be required to complete a Level 2 Customer Service Practitioner Apprenticeship as part of the role.

Key Responsibilities:
  • Support users to make the most of our library resources and services.
  • Staff our library service points or virtual helpdesks, and be the first point of contact for many users.
  • Gain an overview and experience of a wide range of library tasks.

This is a 37-hour per week role, including regular Saturday working and some Sundays, bank holidays, and university closure days. The role is based primarily at our Clifton campus library, but you will be expected to work at other sites as required.

About Us

Nottingham Trent University is a successful and ambitious university that is recognised for its innovation and inclusivity. We are committed to creating a supportive and inclusive environment for all our staff and students.

We offer a range of benefits, including 25 days annual leave, a salary sacrifice retirement savings plan, and access to a wealth of formal and informal professional development opportunities.

Why Join Us?

At Nottingham Trent University, we are passionate about delivering outstanding customer service and creating a positive user experience. We are looking for someone who shares our values and is committed to making a difference.

If you are a motivated and enthusiastic individual who is looking for a challenging and rewarding role, we would love to hear from you.



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