Service Excellence and Learning Coach
1 day ago
We are seeking a skilled and enthusiastic individual to join our customer service team as a Service Excellence and Learning Coach. This role is perfect for those who want to make a real impact on our customers' experiences, learn new skills, and progress their careers.
As a key member of our team, you will play a vital role in delivering exceptional customer service, coaching and mentoring colleagues, and identifying opportunities for improvement.
The successful candidate will have excellent communication and coaching skills, be able to work well under pressure, and have a passion for learning and development.
Key Responsibilities:
- Deliver outstanding customer service and resolve queries efficiently.
- Coach and mentor colleagues to improve their performance and skills.
- Identify opportunities for growth and development and implement improvements.
What We Offer:
- A competitive salary of £20,280 per year.
- Huge discounts on EE and BT products, including mobile and broadband.
- Volunteering days to give back to the community.
- Optional private healthcare and dental for you and your family.
- A share scheme where you can invest in the company at a discounted rate.
- 25 days holiday with the option to buy more.
- Optional pension scheme to protect your future.
- Critical illness cover.
- Childcare vouchers.
- Gym membership discounts.
- Discounts on attractions for your family all year round.
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