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Hospitality Team Member

2 months ago


Worcester, Worcestershire, United Kingdom Arena Racing Company Full time

Arc Hospitality Team Member

We are seeking a friendly and enthusiastic team member to join our catering team at Arena Racing Company.

Key Responsibilities:

  • Provide exceptional customer service to all guests, ensuring a positive experience at our venue.
  • Work efficiently and effectively to ensure seamless service delivery.
  • Be knowledgeable about our products and services, making recommendations to guests as needed.
  • Contribute to a welcoming and inclusive atmosphere, promoting a positive image of our company.
  • Maintain a clean and safe environment, adhering to health and safety guidelines.
  • Follow company policies and procedures, including licensing and COSHH guidelines.
  • Process orders accurately and efficiently, using our prescribed procedures.
  • Handle stock and equipment securely, minimizing waste and ensuring efficient use of resources.
  • Act as a point of contact for guests, providing information and support as needed.
  • Record and manage waste, adhering to our recycling initiatives.
  • Adhere to company policies and procedures, undertaking other reasonable duties as required.

Essential Skills and Qualities:

  • Be smart, polite, and professional at all times, with excellent verbal communication skills.
  • Be flexible and adaptable, with a passion for quality service and standards.
  • Have strong interpersonal skills, with the ability to handle difficult situations.
  • Be able to work with a smile, whatever the weather, with honesty and integrity.

Arc is an equal opportunities employer, committed to diversity, equity, and inclusion. We welcome applicants from all backgrounds and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.