Technical Support and Account Management Professional

1 day ago


Dudley, Dudley, United Kingdom Chapman Tate Associates Full time

Job Title

We are seeking a Technical Support and Account Management Professional to join our team at Chapman Tate Associates. As an IT Customer Support Account Manager, you will be responsible for building and maintaining strong relationships with clients, providing expert-level technical support and guidance, and identifying potential problems to provide proactive solutions.

This is a unique opportunity to combine sales and IT support skills in a fast-paced environment. The ideal candidate will have a mix of technical knowledge and sales background or vice-versa.

Key Responsibilities

  • Client Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all technical support needs.
  • Technical Expertise: Provide expert-level technical support and guidance, resolving complex issues in a timely and efficient manner.
  • Proactive Solutions: Identify potential problems and provide proactive solutions to prevent future issues.
  • Collaboration: Work closely with cross-functional teams to ensure seamless service delivery and client satisfaction.
  • Continuous Improvement: Stay updated with the latest Microsoft technologies and best practices to continuously improve support services.

About the Role

  • This role involves building strong relationships with clients and providing expert-level technical support and guidance.
  • The ideal candidate will have a mix of technical knowledge and sales background or vice-versa.
  • We offer a competitive salary and benefits package, access to continuous learning and professional development opportunities, and an inclusive and dynamic work environment.

Salary and Benefits

£27-35,000 per annum + excellent benefits package.



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