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Client Success Professional

2 months ago

Guildford, Surrey, United Kingdom NET Recruit Full time
About the Role

We are seeking a highly skilled Client Success Executive to join our team at NET Recruit. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Develop and maintain strong relationships with current and potential clients, understanding their needs and preferences.
  • Demonstrate new products and features to clients, aligning them with their business objectives.
  • Be the primary point of contact for client queries, resolving issues promptly and effectively.
  • Manage the onboarding process for new clients, ensuring a seamless transition and maximum impact.
  • Build a deep understanding of our service and systems, providing expert support to clients.
  • Conduct tailored training sessions to equip clients with the knowledge they need to get the most out of our platform.
Requirements

To be successful in this role, you will need:

  • Previous experience in client relationship management and account management within a B2B context.
  • Strong proficiency in CRM systems and data management tools.
  • Excellent communication and interpersonal skills, with the ability to build meaningful relationships with clients.
  • Good IT skills, with the ability to learn and adapt to new systems.
  • Problem-solving skills and the ability to work collaboratively as part of a team.
What We Offer

In return for your hard work and dedication, we offer a competitive salary of up to £30,000, depending on experience, as well as a comprehensive benefits package, including a generous holiday allowance and opportunities for career progression and professional development.

We are committed to creating a positive and supportive work environment, where our employees feel valued and empowered to succeed. If you are a motivated and talented individual who is passionate about delivering exceptional client service, we would love to hear from you.