Warehouse Returns Operative

4 weeks ago


Bury St, Suffolk, United Kingdom Hawk 3 Talent Solutions Full time

Job Title: Warehouse Returns Operative

Salary: From £25,500

Location: Bury St Edmonds

Hours: Monday to Friday 07:00-15:30 or 08:00-16:30

Type: Permanent

Hawk 3 Talent Solutions is recruiting for a Returns Operative to join their expanding team on a full-time, permanent basis.

Main Duties and Responsibilities:

  • Unload delivery vehicles, ensuring all products are booked using the appropriate system, and any discrepancies are raised as per service agreements.
  • Advising the Service Centre Supervisor of any products that have been booked in requiring further attention by a senior person.
  • Maintain a clean working area, including IT equipment, to ensure a high level of Health and Safety is present.
  • Provide details on progress of repairs when requested by Customer Care.
  • Process Return to Stock in accordance with the correct process.
  • Process bulk returns in accordance with the appropriate process.
  • Book in spares upon arrival into the appropriate system.
  • Complete reworks as required.
  • Liaise with Customer Care and external customer contacts to identify and resolve queries regarding products the administrator is unable to book in.
  • Support the Service Centre Supervisor and other members of the management team as required.
  • Work at a timely pace to ensure sufficient repairs are available for the engineering workshop.
  • Complete manual warehouse orientated tasks, including lifting potentially heavy items, in line with the department's needs.
  • Learn other roles within the department and provide cover when required in line with current experience.
  • Work towards a FLT license, preferably Counterbalance, in line with the department's needs.
  • Willingness to take on additional responsibilities and tasks as required.
  • Maintain customer delivery spreadsheets.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.



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