Retail Assistant

1 week ago


Leicester, Leicester, United Kingdom Utilita Energy Full time

**Job Summary:**

We are looking for a talented and motivated individual to join our team as a Customer Service Representative in our Leicester Retail Hub. As an Energy Expert (Part Time), you will play a vital role in providing exceptional customer service and supporting our customers in their energy needs.

**Responsibilities:**

  • Deliver outstanding customer service via multiple channels, including face-to-face, phone, and live chat.
  • Use our CRM system to manage customer interactions and resolve issues efficiently.
  • Support customers with meter installations, bill queries, and other energy-related concerns.
  • Collaborate with colleagues to achieve sales and service targets.
  • Participate in community outreach programs to promote our charitable foundation.

**Requirements:**

  • A strong customer service background or equivalent experience.
  • Excellent communication and problem-solving skills.
  • Ability to work flexibly, including weekends and shift rotations.
  • Previous experience in a retail or energy-related environment is advantageous.

**Benefits:**

  • A competitive salary of £25,272 per annum (£12,636 pro-rata for 20 hours per week).
  • A comprehensive benefits package, including health care, pension scheme, and employee assistance program.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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