Retail Assistant
1 week ago
**Job Summary:**
We are looking for a talented and motivated individual to join our team as a Customer Service Representative in our Leicester Retail Hub. As an Energy Expert (Part Time), you will play a vital role in providing exceptional customer service and supporting our customers in their energy needs.
**Responsibilities:**
- Deliver outstanding customer service via multiple channels, including face-to-face, phone, and live chat.
- Use our CRM system to manage customer interactions and resolve issues efficiently.
- Support customers with meter installations, bill queries, and other energy-related concerns.
- Collaborate with colleagues to achieve sales and service targets.
- Participate in community outreach programs to promote our charitable foundation.
**Requirements:**
- A strong customer service background or equivalent experience.
- Excellent communication and problem-solving skills.
- Ability to work flexibly, including weekends and shift rotations.
- Previous experience in a retail or energy-related environment is advantageous.
**Benefits:**
- A competitive salary of £25,272 per annum (£12,636 pro-rata for 20 hours per week).
- A comprehensive benefits package, including health care, pension scheme, and employee assistance program.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
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