Customer Service Representative

1 week ago


Higham Wood, United Kingdom Office Angels Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. As the first point of contact for customers, you will provide exceptional service via phone and email, resolving complaints and escalating issues when necessary.

Responsibilities
  • Act as the first point of contact for customers, providing exceptional service via phone and email
  • Assist customers with their inquiries, resolve complaints, and escalate issues when necessary
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other teams to ensure efficient resolution of customer requests
  • Stay up to date with industry-specific knowledge and company products/services
  • Liaising with other departments and communicating with them effectively
  • Managing the customer payment process
  • Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction
Requirements
  • Previous experience in a customer-facing role, ideally via email/telephone
  • Exceptional communication and interpersonal skills, with a friendly and professional demeanor
  • Strong problem-solving abilities and the ability to prioritize tasks effectively
  • Proficiency in using CRM systems and Microsoft Office - full training is given
  • Proactive nature and willingness to go the extra mile to satisfy customers' needs
  • Ability to work collaboratively in a team and adapt to changing priorities
What's in it for you?
  • A competitive salary package, including benefits
  • Opportunities for career advancement within the company
  • Exposure to a dynamic and fast-growing industry
  • Joining a supportive and inclusive team environment, where your contributions are valued
  • Development opportunities including Apprenticeship schemes


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