Senior Mixology Manager
6 days ago
Job Title: Mixologist Team Leader
About the Role:
We are seeking a skilled Mixologist Team Leader to join our team at Novotel Cardiff Centre. As a Mixologist Team Leader, you will be responsible for managing a team of mixologists, creating innovative cocktails, and providing exceptional customer service.
Key Responsibilities:
Customer Relations:
- Develop high-quality relationships with guests from the moment they arrive and throughout their stay to foster loyalty.
Professional Techniques/Production:
- Determine the best organization (production, distribution, storage) according to existing infrastructure and equipment.
- Supervise stock rotations for soft and alcoholic drinks and catering supplies and identify any needs.
Team Management/Talent & Culture:
- Help employees improve their skills and provide support.
- Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
Commercial/Sales:
- Increase sales through your innovative and creative approach and reliable advice.
- Promote special offers and the full range of products.
Management and Administration:
- Keep an inventory of equipment and track items coming in and out in coordination with the F&B Manager.
Hygiene/Personal Safety/Environment:
- Ensure the safety of people and property in the hotel.
- Respect the hotel's commitments to the Environmental Charter (saving energy, recycling, sorting waste, etc.).
Confidentiality:
During the course of duty, you will have access to certain information that demands the utmost confidentiality. Discretion must be exercised at all times.
Flexibility:
The hotel relies on the flexibility of its staff to ensure the continuity of high standards currently being achieved.
Qualifications:
- Previous customer service experience.
- Cash handling experience.
- Previous hotel experience in a similar role (desired).
- Guest-oriented service-minded and attentive to details.
- Well-organized.
- Team spirit.
Work Environment:
No remote work.
Employment Type:
Full-time.
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