Sales Assistant

4 weeks ago

Worcester, Worcestershire, United Kingdom House of Fraser Full time
About House of Fraser

House of Fraser is a leading department store group with a rich history spanning over 170 years. With a portfolio of over 500 global brands, we are committed to delivering exceptional customer experiences and driving sales through our team of dedicated sales assistants.

The Role of Sales Assistant

As a sales assistant, you will play a key role in driving customer loyalty and sales through the provision of an individual bespoke service. You will be responsible for delivering exceptional customer experiences, inspiring our customers through your passion for our products, and taking an active role in sharing ideas and identifying opportunities to enhance the store environment and grow the business.

Key Responsibilities
  • To greet and engage with customers on arrival and answer any first queries.
  • Able to assist customers where security tags have been left on at the barriers.
  • Able to recognise and support on nearby tills if necessary.
  • Deliver a world-class customer experience that is unrivalled in the marketplace.
  • Display excellent attention to detail when helping to style customers by actively listening to their needs.
  • Introduce customers to and demonstrate enthusiasm for all multi-channel services to drive sales and build customer loyalty.
  • Resolve queries effectively face-to-face or on the telephone.
  • Maintain replenishment and achieve excellent stockroom and back of house standards to ensure product availability.
  • Maintain high standards of personal presentation.
  • Take an active role in supporting in-store events, providing ideas and feedback on ways to improve.
  • Maintains sophisticated retail and visual standards to capture the customers imagination to drive sales.
  • Takes an active role in loss prevention within the store.
  • Adheres to all health and safety policies at all times.
Essential Skills
  • Relevant customer-facing experience which reflects the role.
  • Can demonstrate a passion for working with customers to enhance their shopping experience.
  • A desire and ability to deliver sales against targets set.
  • Ability to communicate confidently with colleagues and customers.
  • Be a team player.
Additional Information

At House of Fraser, we are committed to creating a positive and inclusive work environment that values diversity and promotes equality. We are an equal opportunities employer and welcome applications from all qualified candidates.

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