Senior Technical Quality Manager
3 weeks ago
Job Summary
We are seeking an experienced and forward-thinking Technical Quality Assurance Lead to join our team at Premier Recruitment Group. This is a full-time and permanent position working for a well-established company.
The Technical Quality Assurance Lead functions as a technical quality specialist providing technical leadership, making quality decisions, providing input into validation activities, and working as part of the quality assurance team in the day-to-day operations of the department.
Responsibilities & Duties
- Provide technical leadership for the QA team.
- Complete all investigations and customer responses to technical, product quality complaints.
- Troubleshoot quality issues as they arise and make decisions on their resolution.
- Communicate to customers through written or verbal methods to resolve quality issues.
- Identify areas the department and business can improve based on audits and quality metrics, liaise with all relevant departments, and ensure timely completion.
- Support Field Force and customer care with technical/quality support as required.
- Visit customer/supplier sites as required to discuss quality issues and assess new systems/processes.
- Create new, regional Project Numbers for the Dartford site.
- Maintain the Validation Database during and after the lifecycle of any given project within the Oracle system.
- Support Qualification/Validation of QC and Plant-based activities, Processes, Cleaning Validation, and Equipment as required.
- Review and Approve all validation Protocols and Reports prior to final execution and sign-off (with the exception of Global Quality Assurance).
- Maintain the periodic evaluation schedule by updating validation projects in Oracle and monitoring the Site Re-Validation Assessment within the Business Intelligence Database.
Key Requirements
- BSc hons degree in chemistry, life sciences, food, or materials science.
- Ability to understand, scientifically, the company's products, application, and performance.
- Proven ability to lead technical discussions on quality aspects of the company's products.
- Project planning and/or excellent time and resource management skills/prioritization processes.
- Proficiency in Excel, Word, and PowerPoint.
- Limited travel required depending on the needs of the business and the issues that arise.
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