Senior Technical Quality Manager

3 weeks ago


Dartford, Kent, United Kingdom Premier Recruitment Group Full time

Job Summary

We are seeking an experienced and forward-thinking Technical Quality Assurance Lead to join our team at Premier Recruitment Group. This is a full-time and permanent position working for a well-established company.

The Technical Quality Assurance Lead functions as a technical quality specialist providing technical leadership, making quality decisions, providing input into validation activities, and working as part of the quality assurance team in the day-to-day operations of the department.

Responsibilities & Duties

  • Provide technical leadership for the QA team.
  • Complete all investigations and customer responses to technical, product quality complaints.
  • Troubleshoot quality issues as they arise and make decisions on their resolution.
  • Communicate to customers through written or verbal methods to resolve quality issues.
  • Identify areas the department and business can improve based on audits and quality metrics, liaise with all relevant departments, and ensure timely completion.
  • Support Field Force and customer care with technical/quality support as required.
  • Visit customer/supplier sites as required to discuss quality issues and assess new systems/processes.
  • Create new, regional Project Numbers for the Dartford site.
  • Maintain the Validation Database during and after the lifecycle of any given project within the Oracle system.
  • Support Qualification/Validation of QC and Plant-based activities, Processes, Cleaning Validation, and Equipment as required.
  • Review and Approve all validation Protocols and Reports prior to final execution and sign-off (with the exception of Global Quality Assurance).
  • Maintain the periodic evaluation schedule by updating validation projects in Oracle and monitoring the Site Re-Validation Assessment within the Business Intelligence Database.

Key Requirements

  • BSc hons degree in chemistry, life sciences, food, or materials science.
  • Ability to understand, scientifically, the company's products, application, and performance.
  • Proven ability to lead technical discussions on quality aspects of the company's products.
  • Project planning and/or excellent time and resource management skills/prioritization processes.
  • Proficiency in Excel, Word, and PowerPoint.
  • Limited travel required depending on the needs of the business and the issues that arise.


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