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Digital Communications Coordinator
2 months ago
About the Role
We are seeking a highly skilled Digital Communications Coordinator to join our Marketing and Communications team at East Anglia's Children's Hospices. As a key member of the team, you will play a vital role in supporting the Senior Digital Comms Coordinator in planning, coordinating, and implementing social media content and producing effective film content for use on all digital channels.
Key Responsibilities
- To contribute to and support the digital aspects of the Marketing and Communications Operational plan, maximising key audience awareness and voluntary income opportunities.
- To manage the preparation and posting of all social media content across East Anglia's Children's Hospices' digital platforms, including paid social media advertising.
- To grow and increase engagement with our social media audience across all platforms, including connecting with audiences on new platforms, engaging with comments to nurture relationships with existing and potential supporters.
- To monitor, report, and evaluate social media activity to support future content and make recommendations for improvements with these findings.
- To research and monitor emerging social media tools, changes to algorithms that will affect engagement levels and trends to support with content, platform, and advertising plans.
- To manage and produce effective, engaging, and emotive film content to support all areas of the organisation.
- To assist with any other tasks to support East Anglia's Children's Hospices' digital activities, including e-comms.
- To ensure at all times that the functions of the Social Media and Digital Comms Coordinator are conducted in accordance with current legislation and to keep up to date with amendments to said legislation.
Person Specification
Essential
- Full UK driving licence and own car.
- Qualifications in English and Maths to GCSE Grade C or above or equivalent.
- Excellent IT skills, including Microsoft Office.
- Working knowledge of web content management systems, including WordPress.
Desirable
- Degree educated or CIM equivalent.
- Three years practical experience in a digital related role, with line management responsibility.
- Experience of content writing, delivery, and management of professional social media accounts for a charitable organisation.
Skills and Abilities
Essential
- High standard of interpersonal and communications skills.
- Strong writing skills and experience of writing content for public readership.
- Ability to sensitively write emotive content.
- Strong organisational and planning skills.
- Ability to think creatively and implement new ideas.
- Confidence and ability to implement ideas and instruction from colleagues, including overcoming conflicting views.
- Confidence and ability to communicate with and present to colleagues at different levels.
- Ability to demonstrate high levels of attention to detail.
- Ability to work with minimum supervision and on own initiative.
- Flexible approach to work and working hours, including some weekend and evening work, for which time-off-in-lieu will be given.
- A keen interest in career progression within digital communications.
- Ability to work harmoniously with staff team.
- Commitment towards the work of the charity.
Desirable
- Strong writing skills and experience of writing for public readership, including for digital platforms.
