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Night Auditor Manager
2 months ago
Aimbridge Hospitality EMEA is a leading hospitality company, overseeing a portfolio of over 1,600 hotels and resorts worldwide. We partner with top brands like Hilton, Accor, Marriott, and IHG, as well as independent hotels. Our team members enjoy exclusive benefits, including hotel discounts, staff rates, and up to 50% off food and beverage and spa services. We also offer Wagestream, allowing team members to access up to 40% of their earned pay and set automatic savings for financial wellbeing. Additionally, our 24/7 employee assistance program provides support for team members' overall wellbeing. As a Night Auditor Manager, you will be responsible for ensuring the safety and security of hotel guests and staff during the night. You will be an ambassador for the hotel, delivering exceptional service to all guests. Your key responsibilities will include conducting security checks, performing nightly audits, and liaising with the accounts team to ensure accuracy. You will also recruit, train, and develop the Night team to provide an outstanding guest experience. Based in the Mercure Gloucester, Bowden Hall Hotel, you will be part of a passionate team that prioritizes excellence without sacrificing work-life balance. To succeed in this role, you will require experience in a similar managerial night auditor position, with knowledge of Front Office management systems like Opera. Previous Front Office experience in a supervisory/management capacity in a Mid-scale or Luxury property is essential. You should also possess excellent customer service and computer skills, as well as knowledge of the local area. Please note that this role involves working 5 night shifts out of 7 on a rota basis, including weekends, with typical shifts from 10:30pm to 7am.
