Data Center Operations Specialist

3 weeks ago

Slough, Slough, United Kingdom Equinix Full time
About Equinix

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed, supporting their sustainability goals.

Job Summary

We are seeking a Customer Operations Technician to join our operations team. As a key member of our team, you will be responsible for maintaining critical facilities infrastructure and delivering best-in-class service to our data center customers.

Responsibilities
  • Ensure customer satisfaction by promptly meeting order requirements
  • Deliver exceptional customer experiences during interactions
  • Support new deployments and existing alterations according to operating procedures
  • Provide on-site support through access control and escorting services
  • Develop into a trusted point of escalation for customers
  • Lead and support projects following standard operating procedures
  • Assist vendors on projects & support on physical customer audits
  • Reviews and responds to work order requests in the queue, following commitment times
  • Escalates and expedites orders according to standard procedures, with supervision for non-standard procedures
  • Maintains detailed written records of work activity
  • Updates local asset databases and other systems
  • Rack and stack customer equipment tickets that are semi-routine
  • Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)
  • Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intra-building cross connects
  • Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision
  • Supports semi-routine standard operating testing and standard operating installations of customer assets
  • Supports standard operating procedures of layer 1 cross-connect certification testing
  • May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision
Requirements
  • Experience in Customer Service, Operation Centres or Data centres
  • Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)
  • Willingness to work a shift rota that includes day and night shifts
  • Motivation to work autonomously
  • Good computer knowledge and familiarity (Windows 7/10)
  • Knowledge of network protocols such as TCP/ IP
  • Awareness of Basic Hardware configuration
Why Join Equinix?
  • Competitive salary
  • 25 days holiday plus bank holidays, with the opportunity to purchase more (pro rata for shift positions)
  • Insurance and Health: Life Assurance, Income Protection, Critical Illness Insurance, Private Healthcare, Eye Care Coverage, and Gymflex Membership
  • Investment: Employee Stock Purchase Plan and Company Pension Plan
  • Travel: Cycle to Work Scheme and Annual Season Ticket Loan
  • Excellent growth and advancement opportunities

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