Asset Management and Reporting Lead

2 weeks ago


Leeds, Leeds, United Kingdom FDM Group Ltd. Full time
Job Overview:

This exciting opportunity is ideal for an experienced IT professional looking to take their career to the next level. As an IT Service Asset Manager, you'll play a key role in defining and implementing SLAs and OLAs, managing reporting, and driving continual service improvement. You'll work closely with cross-functional teams to deliver exceptional service and drive business growth.

Responsibilities:
  • Define and implement SLAs and OLAs
  • Manage reporting and service standards
  • Lead continual service improvement initiatives
  • Maintain secure configuration and accurate information

About You:
  • Strong analytical and problem-solving skills
  • Able to communicate complex technical concepts effectively
  • Proficient in ITIL life cycle elements and related technologies
  • Excellent interpersonal and team leadership skills

Requirements:
  • Incident, Problem & Change Management (ITIL)
  • ITIL Foundation
  • ServiceNow
  • Jira
  • Confluence
  • Microsoft

Salary and Benefits:
The estimated salary for this role is £45,000 - £60,000 per annum, depending on experience. As an FDM employee, you'll enjoy a comprehensive benefits package, including career development opportunities, training, and access to our cutting-edge technology platforms.

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