Customer Support Analyst
1 week ago
We are seeking a highly skilled and motivated Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our team, you will be responsible for providing first-line IT support to our EMEA user community via phone, email, or desk-side assistance.
Key Responsibilities:- Provide prompt and professional support to customers via phone, email, or desk-side assistance
- Accurately log all help desk calls received via supported ticketing system
- Respond to help desk emails in a timely manner, escalating incidents and problems where necessary
- Support EMEA users in the use of computer equipment by providing standardized online documentation, intranet links, and first-line advice
- Follow MIS escalation procedures to correctly escalate more complex incidents and problems to the Customer Support Analysts, Help Desk Team Leader, or Technical Analysts as necessary
- Good working knowledge of application interfaces, including Microsoft Windows 7 & 10, Microsoft Internet Explorer, Citrix, and Microsoft 365 Office Suite
- Possess basic understanding of Networking Protocols and Fundamentals, as well as ability to manage PC configurations and set up efficiently and effectively
- Previous experience of using call logging software would be an advantage
- Highly organized, able to work under pressure, and maintain extensive attention to detail
- Strong Customer Service ethic
- Possess excellent communication and interpersonal skills
- Able to work under own initiative and as a member of the team
- Possess structured approach to work and able to manage timelines effectively
Headquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions. We are committed to Equality, Diversity, and Inclusion, and we recruit the 'best person for the job' regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability, creating an inclusive working environment and culture for all our employees.
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Customer Support Analyst
2 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support AnalystWe are seeking a highly skilled and motivated Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. As a Customer Support Analyst, you will be responsible for providing first-line IT support to our EMEA user community via phone, email, or desk-side as required.Key Responsibilities:Provide...
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Customer Support Analyst
2 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support AnalystWe are seeking a highly skilled and motivated Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. As a Customer Support Analyst, you will be responsible for providing first-line IT support to our EMEA user community via phone, email, or desk-side as required.Key Responsibilities:Provide...
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Customer Support Analyst
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob DescriptionJob Title: Customer Support Analyst - 3 Month ContractJob Summary:We are seeking a highly organized and detail-oriented Customer Support Analyst to join our team at Future Electronics for a minimum 3-month contract. As a Customer Support Analyst, you will be responsible for providing first-line IT support to our EMEA user community, responding...
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Customer Support Analyst
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob DescriptionJob Title: Customer Support Analyst - 3 Month ContractJob Summary:We are seeking a highly organized and detail-oriented Customer Support Analyst to join our team at Future Electronics for a minimum 3-month contract. As a Customer Support Analyst, you will be responsible for providing first-line IT support to our EMEA user community, responding...
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Customer Support Analyst
6 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support 1st Line Analyst-3 Month ContractWe are seeking a highly motivated and organized Customer Support 1st Line Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our team, you will be responsible for providing first-line IT support to our EMEA user community via...
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Customer Support Analyst
6 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support 1st Line Analyst-3 Month ContractWe are seeking a highly motivated and organized Customer Support 1st Line Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our team, you will be responsible for providing first-line IT support to our EMEA user community via...
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Customer Support Analyst
7 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support Analyst - 3 Month ContractWe are seeking a highly motivated and organized Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our Help Desk team, you will be responsible for providing first-line IT support to our EMEA user community via phone,...
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Customer Support Analyst
7 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support Analyst - 3 Month ContractWe are seeking a highly motivated and organized Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our Help Desk team, you will be responsible for providing first-line IT support to our EMEA user community via phone,...
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Customer Support Analyst
1 week ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support Analyst - 3 Month ContractWe are seeking a highly motivated and organized Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our Help Desk team, you will be responsible for providing first-line IT support to our EMEA user community via phone,...
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Customer Support Analyst
7 days ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob Title: Customer Support Analyst - 3 Month ContractWe are seeking a highly motivated and organized Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey for a minimum 3-month contract. As a key member of our Help Desk team, you will be responsible for providing first-line IT support to our EMEA user community via phone,...
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Customer Support Analyst
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Support Analyst to join our team at Future Electronics for a minimum 3-month contract. As a key member of our EMEA team, you will be responsible for providing first-line IT support to our user community.Key ResponsibilitiesProvide prompt and professional support to users via phone,...
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Customer Support Analyst
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Support Analyst to join our team at Future Electronics for a minimum 3-month contract. As a key member of our EMEA team, you will be responsible for providing first-line IT support to our user community.Key ResponsibilitiesProvide prompt and professional support to users via phone,...
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Customer Support Analyst
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Support Analyst to join our team at Future Electronics for a minimum 3-month contract. As a key member of our EMEA team, you will be responsible for providing first-line IT support to our user community via various channels.Key ResponsibilitiesProvide prompt and professional support...
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Customer Support Analyst
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob OverviewWe are seeking a highly organized and detail-oriented Customer Support Analyst to join our team at Future Electronics for a minimum 3-month contract. As a key member of our EMEA team, you will be responsible for providing first-line IT support to our user community via various channels.Key ResponsibilitiesProvide prompt and professional support...
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Customer Support Specialist
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob DescriptionJob Title: 1st Line Customer Support AnalystJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our EMEA team at our Head Quarters in Egham, Surrey. As a 1st Line Customer Support Analyst, you will be responsible for providing first-line IT support to the EMEA user community via various channels.Key...
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Customer Support Specialist
2 weeks ago
Egham, Surrey, United Kingdom Future Electronics Full timeJob DescriptionJob Title: 1st Line Customer Support AnalystJob Summary:We are seeking a highly skilled and motivated Customer Support Specialist to join our EMEA team at our Head Quarters in Egham, Surrey. As a 1st Line Customer Support Analyst, you will be responsible for providing first-line IT support to the EMEA user community via various channels.Key...
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Customer Support Specialist
1 day ago
Egham, Surrey, United Kingdom Future Electronics Full time{"title": "Customer Support Role", "description": "Job SummaryWe are seeking a skilled Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. The successful candidate will provide first-line IT support to the EMEA user community via phone, email, or desk-side as required.Key ResponsibilitiesProvide excellent communication...
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Customer Support Specialist
1 day ago
Egham, Surrey, United Kingdom Future Electronics Full time{"title": "Customer Support Role", "description": "Job SummaryWe are seeking a skilled Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. The successful candidate will provide first-line IT support to the EMEA user community via phone, email, or desk-side as required.Key ResponsibilitiesProvide excellent communication...
-
Customer Support Specialist
1 day ago
Egham, Surrey, United Kingdom Future Electronics Full time{"title": "Customer Support Role", "description": "Job SummaryWe are seeking a skilled Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. The successful candidate will provide first-line IT support to the EMEA user community via phone, email, or desk-side as required.Key ResponsibilitiesProvide excellent communication...
-
Customer Support Specialist
1 day ago
Egham, Surrey, United Kingdom Future Electronics Full time{"title": "Customer Support Role", "description": "Job SummaryWe are seeking a skilled Customer Support Analyst to join our EMEA team at our Head Quarters in Egham, Surrey. The successful candidate will provide first-line IT support to the EMEA user community via phone, email, or desk-side as required.Key ResponsibilitiesProvide excellent communication...
