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Senior Retail Customer Advisor

2 months ago

Balerno, Edinburgh, United Kingdom EE Retail Full time
About the Role

We're seeking a highly motivated and experienced Senior Retail Customer Advisor to join our leadership team in store. As a key member of the team, you'll play a vital role in coaching and guiding colleagues, supporting the manager with day-to-day operations, and driving sales and customer satisfaction.

This is an exciting opportunity for a problem-solver who thrives in a fast-paced environment. You'll be responsible for bringing the shop floor to life with your drive, motivation, and enthusiasm, while delivering exceptional customer service and recommending products that meet their needs.

Key Responsibilities:

  1. Lead by example, demonstrating a strong work ethic and commitment to excellence.
  2. Develop and implement strategies to drive sales and customer satisfaction.
  3. Provide coaching and guidance to colleagues to help them achieve their full potential.
  4. Support the manager with day-to-day operations, ensuring the store runs smoothly and efficiently.

What We Offer:

  • Exceptional career progression opportunities within EE Retail and beyond.
  • A competitive salary and bonus structure, with opportunities to earn significant commissions and rewards.
  • A comprehensive benefits package, including private healthcare, critical illness cover, and a pension scheme.
  • Huge discounts on EE and BT products, including mobile and broadband services.
  • 25 days' holiday (pro-rata) and flexible working arrangements to support work-life balance.
  • Volunteering days and gym membership discounts to support your well-being.

About EE Retail:

At EE Retail, we're passionate about delivering exceptional customer experiences and driving sales growth. We're committed to creating an inclusive and supportive work environment where our colleagues can thrive and reach their full potential. If you're a motivated and experienced retail professional looking for a new challenge, we'd love to hear from you.