Senior UI Designer

1 month ago

London, Greater London, United Kingdom Cover Genius Ltd Full time

About Cover Genius

Cover Genius is a leading insurtech company that protects the global customers of the world's largest digital companies. Our award-winning insurance distribution platform, XCover, is integrated with our partners to embed protection for millions of customers worldwide each year.

Our team is recognized for its diversity and commitment to cultural programs, including "CG Gives," which funds development initiatives in global communities. We value bold, authentic, purposeful, and inspired individuals who are passionate about delivering exceptional customer experiences.

The Role

We are seeking a Senior Designer to own Experience Design in Customer Operations. As a key member of our team, you will improve and transform the design of our existing customer experiences, working closely with Content Owners, Product Managers, Business Analysts, and Engineers to explore customer problems and solve design challenges.

Your responsibilities will include:

  • Collaborating with a cross-functional team to deliver design solutions for new and existing features across the XCover product
  • Delivering concepts from user and customer research, translating them into polished UI designs and workflows
  • Testing multiple solutions to iterate to the right design as evidenced by data
  • Taking a human-centred design approach, rapidly testing and iterating designs with both internal stakeholders and end-users
  • Solving customer problems with a focus on the best experience while balancing company goals, technical feasibility, regulatory constraints, and cost of implementation
  • Contributing to our product design across the entire end-to-end design process
  • Maintaining clear documentation of design processes, decisions, and guidelines to ensure consistency

Requirements

To succeed in this role, you will need:

  • Minimum of 5+ years experience in UI design
  • Advanced Figma skills, with experience in prototyping and building design systems
  • Collaboration with stakeholders to understand business requirements and create innovative solutions that align customer expectations with product capability
  • Understanding user needs, business goals, and translating them into user-friendly solutions
  • Solid experience designing interactive UI solutions in software-only environments in collaboration with a variety of business teams
  • Strong portfolio with a proven track record at delivering high-quality UI design and able to evidence the impact on customer experience and conversion rates
  • Experience working in an agile/scrum development process, collaborating closely with cross-functional teams
  • Experience delivering solutions for large-scale e-commerce projects
  • Working knowledge of HTML and CSS

What We Offer

We offer a flexible work environment, promoting diversity and inclusivity. We are outcome-focused and understand that flexibility is critical for our people to perform at their best. We are committed to creating a workplace that is free from discrimination, harassment, and demeaning treatment of anyone, regardless of their background or identity.

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