BTR Lettings Consultant Role

3 days ago


Harrow, United Kingdom Bastow Irwin Recruitment Ltd Full time
Job Overview

The Resident Service Manager will work as part of a team responsible for the day-to-day operations and resident experience at a residential community. This role requires a customer-focused individual who can work collaboratively with team members and residents to deliver exceptional service.

Main Responsibilities

• Lead by example, adopting company policies, procedures, and values
• Deliver outstanding customer service to all residents and guests
• Strive for continuous improvement in processes and services
• Take personal responsibility for understanding and following the company's Health & Safety policies and practices

Key Performance Indicators

• To be a main point of contact, responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional decision-making and problem-solving is required.

About Us

We are Bastow Irwin Recruitment Ltd, a recruitment agency dedicated to connecting talented individuals with exciting opportunities. Our client feels a genuine responsibility to enhance people's lives, and they go to extraordinary lengths to achieve this. The team is constantly challenging the norms to find better and more beautiful solutions.
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