Patient Care Specialist

2 months ago


Manchester, United Kingdom Optical Express Full time

Job Title – Patient Care Specialist

Location – Manchester

Hours: Full time, 40 hours

Salary – £24,000 per annum + bonus

At Optical Express, we are committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We are focused on making a positive impact in our local communities through charitable and environmental projects. Our Patient Care Specialists play a vital role in ensuring our patients feel comfortable and relaxed while receiving a 5-star service.

As a Patient Care Specialist, your day-to-day responsibilities will include:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options to suit each individual patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

The successful candidate will:

  • Be driven and passionate with a willingness to succeed
  • Have excellent written and verbal communication skills
  • Be able to demonstrate strong negotiation skills
  • Be self-motivated to work with and without supervision
  • Possess strong organisational skills
  • Be commercially aware while providing world-class customer service

A career at Optical Express offers a range of benefits, including:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme


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