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Junior IT Support Specialist

2 months ago

Tunbridge Wells, Kent, United Kingdom Atlas Recruitment Group Limited Full time

Job Summary:

We are seeking a highly motivated and detail-oriented Junior IT Support Specialist to join our team at Atlas Recruitment Group Limited. As a Junior IT Support Specialist, you will be responsible for providing exceptional technical support to our clients, working closely with our Senior Engineers to resolve complex technical issues.

Key Responsibilities:

  • Provide first and second-line technical support to clients via phone, email, and on-site visits
  • Log and resolve tickets in a timely and efficient manner
  • Collaborate with senior team members to resolve complex technical issues
  • Manage multiple tickets simultaneously, prioritizing tasks to meet deadlines

Requirements:

  • Strong foundation knowledge in IT support or a passion for IT with a willingness to learn
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Windows-based environment experience, including Active Directory, Group Policies, Exchange, and O365

What We Offer:

A competitive starting salary of £22,500, plus a comprehensive company benefits package. If you are a motivated and detail-oriented individual looking to start your career in IT support, we encourage you to apply.