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Housing Operations Manager
2 months ago
Marks Consulting Partners Limited is seeking a highly skilled Housing Manager to join our team. As a key member of our Housing Association client's management team in London, you will be responsible for overseeing the delivery of housing services and ensuring the highest standards of customer satisfaction.
Key Responsibilities- Develop and implement the Housing Team Plan, ensuring alignment with organizational goals and objectives.
- Manage two Local Housing Centres and the head office reception service, leading a team of staff responsible for delivering housing services.
- Effectively manage long- and short-term voids to minimize the void period.
- Ensure staff meet their responsibilities regarding tenancy and leasehold management.
- Lead the Estate Service team(s) to maintain the cleanliness and safety of the local neighbourhood to a high standard.
- Foster a collaborative working relationship between Housing Officers and Estate service staff to address incidents of inappropriate refuse disposal and anti-social behaviour.
- Oversee regular Anti-social Behaviour (ASB) panels to ensure staff respond appropriately to reported allegations, investigating and recording incidents correctly.
- Deputise for the Head of Housing Management Services at meetings as required.
- Manage staffing issues, including annual appraisals, one-to-one sessions, recruitment, sickness management, disciplinary, and grievance procedures.
- Ensure staff adhere to agreed management standards, identifying the need for additional support and training, and ensuring staff attend mandatory courses.
- Manage allocated budgets efficiently and effectively in accordance with financial regulations.
- Experience in managing a Local Housing Centre.
- Proven ability to motivate staff to deliver excellent customer services, including experience with performance issues.
- Extensive knowledge and understanding of the role of a Local Neighbourhood Centre.
- Well-developed written and verbal communication skills to work effectively with stakeholders.
- Ability to resolve complaints and disputes.
- Ability to manage and motivate a diverse team of staff.
- Detailed knowledge of housing legislation, including knowledge of forthcoming changes and their impact on service delivery.
Marks Consulting Partners Limited specializes in contract and permanent recruitment of technical property, regeneration & development, housing services, and HR staff to the public sector, including housing associations, local authorities, and related private sector organizations. We do not advertise all our vacancies, so please register with us to be notified of suitable roles.
