Digital Innovation Lead

2 months ago

London, Greater London, United Kingdom Marks & Spencer Plc Full time

Job Summary

This is an exciting opportunity to lead our digital innovation and improve upon personalisation of campaigns for our customers, driving growth across all our digital channels using customer data, AI, and ML capabilities and journey orchestrators.

About the Role

You will be part of one of the Product Engineering teams that focuses on the following:

  • Building and driving tech strategy to scale platforms to personalise customer journeys across various channels (web, app, email, notifications, and in-store).
  • Enabling collaboration and ML Ops practices in designing data pipelines with Data Science team members.
  • Scaling Client and Server-side experimentation using A/B testing platforms across our digital channels experience.

Key Responsibilities

  • Identify and mitigate potential system risks and trends in reliability, producing solutions to tackle them and solve problems collaboratively, communicating decisions through tech talks and white-boarding sessions.
  • Promote a high-performance culture, technical excellence, M&S values, trust, collaboration, and improved ways of working within the team and the wider software engineering community.

Requirements

  • Proficient experience building highly scalable service applications with Python and experience in one of Typescript, Java, Kotlin.
  • Experience with monitoring and observability platforms such as New Relic and Dynatrace.
  • Dynamic and agile environment experience.

What We Offer

  • 20% Colleague discount on most things from furniture, fashion, and food.
  • A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development.
  • Attractive annual bonus, based on company performance and personal objectives.
  • Competitive holiday entitlement with the potential to buy extra holiday days
  • Amazing perks and discounts via our M&S Choices website, including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes.
  • Charity Volunteer Day – A paid day away from work to support your chosen charity.
  • A very generous Defined Contribution Pension Scheme and Life Assurance.
  • Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, PAM Assist to support you & your family as well as many other schemes.

Our Culture

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. Join us and make an immediate impact.

We're an in-person business and have core collaboration days in our Support Centre each week. For most teams, this is 3 working days where we come together to collaborate, innovate, and serve our customers brilliantly.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

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