Financial Inclusion Specialist

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Home Group Limited Full time
Financial Inclusion Associate

At Home Group Limited, we're committed to helping our customers achieve financial stability and wellbeing. As a Financial Inclusion Associate, you'll play a vital role in supporting our customers nationally by telephone, maximising their income through benefit checks and budgeting, and helping them build confidence in managing their finances.

Key Responsibilities:
  • Engage with customers over the phone, providing tailored advice to enhance their financial stability through supportive conversations.
  • Analyse and assist in maximising customers' income, guiding them through benefit checks and practical budgeting strategies.
  • Work closely with the housing management team, liaising with internal and external stakeholders to support customers in sustaining their tenancies.
  • Lead on vital campaigns, proactively reaching out to customers experiencing changing circumstances or identified needs, making a tangible positive impact.
What You'll Bring:
  • Strong customer service skills, with experience in a customer-focused environment.
  • An understanding of welfare benefits and up-to-date knowledge of recent issues.
  • The ability to communicate effectively, have difficult conversations, and deliver messages in positive ways.
  • The ability to lead campaign work, proactively contacting customers whose circumstances may be changing or where there is likely an identified need.
  • A knack for problem-solving, swiftly devising solutions to enhance financial wellbeing.
What We Offer:
  • A hybrid role, with 2 days working from our offices in Newcastle upon Tyne and the rest of the time working from home.
  • A competitive salary of £23,464 pa, plus great benefits including a Health Cash Plan.
  • 34 days leave (including bank holidays and a 'me day' to use for whatever you fancy), increasing to 39, plus the option to buy 5 more days and time off for volunteering.
  • Over 800 high street discounts on groceries, holidays, and days out.
  • The opportunity to grow with us, when you're ready for the next step in your career.

We're a great place to work, where you can be yourself and make a real difference in the lives of our customers. If you're passionate about financial inclusion and customer wellbeing, we'd love to hear from you.



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