Senior Quality Assurance Specialist
1 month ago
At QBE Insurance Group, we are committed to excellence in our services and products. We seek a highly skilled Quality Assurance Officer to join our team.
Job Summary:
We are seeking a dedicated individual to support our Managed Fund Claims teams by implementing a Quality Management Framework. As a Quality Assurance Officer, you will conduct file reviews, apply quality assurance techniques and tools, and engage with claims teams to provide feedback and improve performance.
Key Responsibilities:
- Conduct quality assurance reviews to assess Case Manager output across the Managed Funds portfolio
- Analyse and present findings from file reviews
- Provide feedback and coaching to Case Managers
- Participate in regulatory forums and provide updates to management teams
- Demonstrate compliance with laws, regulations, licenses, industry codes, and company policies
Requirements:
- Strong experience as a Case Manager within NSW Workers Compensation
- Excellent communication and facilitation skills
- A confident coach who can analyse performance and provide feedback
- Experience in training individuals or teams
- Strong knowledge of Microsoft Excel and PowerPoint
Salary:
The estimated salary for this position is $85,000 - $110,000 per annum, depending on experience.
About QBE Insurance Group:
QBE Insurance Group is a global insurance leader that provides a wide range of insurance products to individuals, businesses, and governments.
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