Print Production Manager

1 week ago


London, Greater London, United Kingdom Hott Source Full time
Job Title: Client Services Manager

We are seeking an experienced Client Services Manager to join our team at Hott Source, a leading print production company. As a key member of our team, you will be responsible for managing client relationships, coordinating print projects, and ensuring the highest quality standards are met.

Key Responsibilities:

  • Develop and maintain strong relationships with clients, understanding their needs and goals.
  • Manage the entire lifecycle of print projects, from initial consultation to delivery, ensuring deadlines are met and issues are resolved promptly.
  • Collaborate with the production team to ensure all work meets specifications and quality standards.
  • Prepare accurate quotes, manage budgets, and oversee cost-effectiveness of projects.
  • Identify opportunities to streamline processes and improve client satisfaction.
  • Proactively address client concerns and production issues, ensuring a positive resolution and maintaining client trust.
  • Provide regular updates to senior management on client accounts and project statuses.

Requirements:

  • Strong experience in a client services role within the print production industry.
  • Experience in brief management, print production, and team management.
  • Knowledge of a range of print types, including digital, wide-format, and litho.
  • Experience with estimating is highly desirable.

What We Offer:

  • Career progression opportunities, including the potential to become a client services director or group client services director.
  • On-site parking.
  • Life insurance.
  • Company pension.


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