Customer Service Professional

4 days ago


Dunstable, Central Bedfordshire, United Kingdom whitbread Full time

We are seeking a skilled Customer Service Professional to join our Reservations team at Premier Inn. This exciting role offers the opportunity to provide exceptional customer service to our guests, turning calls into hotel bookings and advancing your customer service journey.

In this role, you will be responsible for creating reservations for our guests using our Opera system, recording and inputting enquiries and reservations, processing cancellations and amendments, and promoting hotel facilities and services whenever possible.

The ideal candidate will possess a professional telephone manner, good written English skills, and IT literacy. You will also need to be able to maintain a high level of customer service at all times, multitask, and work as part of a team.

A competitive annual salary of £23,153 is offered, based on a 40-hour week, along with permanent employment and regular shifts from Monday to Friday, 9-5. Our Contact Centre is located at Chiswell Court, Houghton Hall Business Park, where you can enjoy daily perks such as free car parking, canteen access, a full English breakfast on Fridays, and an employee rewards platform.


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