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Assistant Store Manager

2 months ago

York, York City, United Kingdom Charles Tyrwhitt Full time
{"title": "Assistant Store Manager", "description": "Role Overview

At Charles Tyrwhitt, we're seeking an experienced Assistant Store Manager to join our team in York. As a key member of our store leadership structure, you'll play a crucial role in driving sales, maximizing KPIs, and delivering exceptional customer service.

Key Responsibilities
  • Influence and exceed sales targets, while ensuring excellent customer service experience.
  • Lead and work alongside the sales team to identify and capitalize on sales opportunities.
  • Build lasting relationships with customers, manage customer appointments, and handle customer feedback.
  • Train the team on CT's service and selling standards, and encourage the use of commercial reports, VM directives, and training tools.
  • Support the Store Manager in reporting, analyzing data, and managing operational and stock responsibilities.
Requirements
  • Previous retail management experience.
  • Proven ability to lead, inspire, and motivate others to achieve high standards.
  • Coaching and leadership skills.
  • Highly commercial with strong analytical skills.
  • Stock management and loss prevention experience.
  • Knowledge of Microsoft Office and understanding of systems.
  • Strong relationship building skills and stakeholder/customer management.
About Us

At Charles Tyrwhitt, we believe in making it easy for men to dress well. We take care of a chap's entire wardrobe, providing stylish solutions for every occasion. Our purpose is to deliver high-quality products, exceptional customer service, and a collaborative work environment.

What We Offer
  • Competitive salary and quarterly bonus scheme.
  • Uniform and retail colleagues' entitlement to a uniform outfit allowance.
  • Entrepreneurial environment with opportunities for growth and development.
  • Access to Staff Discount from the first day.
  • Cycle to work scheme and relocation packages.
  • Fun, engaging, and rewarding culture with opportunities for social activities and team building.
  • Proud to partner with charities and sustainability partners, giving back to the community.
  • The Tyrwhitt Academy supports professional development with product knowledge, customer service, and other training needs.
"}