Advice and Support Team Lead

2 days ago

Stratford, United Kingdom Providence Row Full time
About the Role

We are seeking an experienced and compassionate Advice and Support Team Manager to join our team at Providence Row. As a key member of our management team, you will be responsible for leading a team of case workers and contributing to the delivery of our integrated service of housing advice and support.

Key Responsibilities
  • Line management of three case workers
  • Deliver the service in accordance with Providence Row policies and procedures
  • Work to service improvement objectives and team plans
  • Contribute to the day-to-day management of the premises to ensure facilities run smoothly for staff and service users
  • Support management and other workers to manage any incidents on site
  • Contribute to partnership development
  • Work alongside colleagues to ensure cross-departmental support and appropriate support of shared clients
Client Support
  • Contribute to the smooth running of the Centre to ensure Providence Row is an enabling environment
  • Assist managers and the frontline team to review client-related incidents and follow up on complaints
  • To ensure all clients are given appropriate trauma-informed advice and support to improve their situation
  • Ensure safeguarding of vulnerable adults processes are followed, where necessary, and work with the organisational safeguarding lead
Team Support
  • Supervise three case workers
  • Complete regular supervision, case work management, and annual appraisals
  • Contribute to the Providence Row assessment procedure
  • Support colleagues with technical queries relating to case progression
  • Attend training relating to housing advice and present the learning back to staff teams
  • Ensuring the team are rehearsed in all policies and procedures
  • Support the team to identify training for continued learning and development
Monitor and Evaluate Work
  • Ensuring monitoring systems are up to date and that development is ongoing
  • Assisting with the review of assessment and recording systems
  • Working with other department leads on service user feedback collation
  • Keeping accurate financial records of the team's expenditure
  • Oversee Advice and Support Team contract monitoring reports for commissioners to ensure delivery against the service objectives and KPIs
  • Attend contract monitoring meetings alongside the Head of Advice and Support
Partnership Work
  • Work with the Head of Advice and Support to identify new partnerships while also developing existing arrangements
  • Supporting the team with attendance at key networking events
  • Contributing to the community engagement plan
  • Contribution to fundraising and community events, including open evenings
Benefits
  • 27 days holiday plus bank holidays
  • Generous pension scheme
  • Cycle to work scheme
  • Season ticket loan
  • Employee assistance programme
  • Monthly reflective practice
  • Wide range of learning and development opportunities

Please upload your CV with a covering letter, detailing how you meet the job specification. CVs without a covering letter will not be considered.

We encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

  • Senior Advice and Support Manager

    4 days ago

    Stratford, United Kingdom Providence Row Full time

    {"Job Title: Senior Advice and Support ManagerProvidence Row is seeking a highly skilled and experienced Senior Advice and Support Manager to join our team. As a key member of our Advice and Support Team, you will be responsible for delivering high-quality advice and support services to individuals at risk of homelessness.About the Role:Line management of...

  • Senior Advice and Support Manager

    4 days ago

    Stratford, United Kingdom Providence Row Full time

    {"Job Title: Senior Advice and Support ManagerProvidence Row is seeking a highly skilled and experienced Senior Advice and Support Manager to join our team. As a key member of our Advice and Support Team, you will be responsible for delivering high-quality advice and support services to individuals at risk of homelessness.About the Role:Line management of...

  • Care and Support Worker

    22 hours ago

    Stratford, United Kingdom Care Support Full time

    ROLE SUMMARYAs a Care and Support Worker with Care Support, you will play a vital role in supporting individuals who choose to remain in the comfort and security of their own homes. Your primary goal will be to help them live an independent and active life as possible.The support you provide will be planned and agreed with the service users once their needs...

  • Care and Support Worker

    18 hours ago

    Stratford, United Kingdom Care Support Full time

    ROLE SUMMARYAs a Care and Support Worker with Care Support, you will play a vital role in supporting individuals who choose to remain in the comfort and security of their own homes. Your primary goal will be to help them live an independent and active life as possible.The support you provide will be planned and agreed with the service users once their needs...

  • IT Support Team Lead

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Touchscreen Talent Limited Full time

    Job Summary:We are seeking an experienced IT Support Team Lead to join our team at Touchscreen Talent Limited. As a key member of our IT department, you will be responsible for managing a small team of IT professionals and overseeing the coordination and management of IT operations.Key Responsibilities:Manage and mentor a team of IT professionals to ensure...

  • Senior Legal Team Lead

    1 week ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a seasoned legal professional to oversee and inspire our client's Legal Advisory team of 12. As a key member of our organization, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels.Key...

  • Senior Legal Team Lead

    1 week ago

    Stratford-upon-Avon, Warwickshire, United Kingdom The Portfolio Group Full time

    Job OverviewWe are seeking a seasoned legal professional to oversee and inspire our client's Legal Advisory team of 12. As a key member of our organization, you will play a pivotal part in ensuring the team delivers legally sound advice, assistance, and information across a wide range of legal areas, all while maintaining exceptional service levels.Key...

  • Application Support Team Lead

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom We Manage Jobs(WMJobs) Full time

    We are seeking an experienced professional to manage our application processing and support team at We Manage Jobs (WMJobs). The team is responsible for registering and validating applications and providing support to our Development Team, including Planning, Building Control, and Licensing.The ideal candidate will have experience of working within a...

  • Application Support Team Lead

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom We Manage Jobs(WMJobs) Full time

    We are seeking an experienced professional to manage our application processing and support team at We Manage Jobs (WMJobs). The team is responsible for registering and validating applications and providing support to our Development Team, including Planning, Building Control, and Licensing.The ideal candidate will have experience of working within a...

  • Customer Service Team Lead

    2 weeks ago

    Stratford, United Kingdom Adecco Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Adecco. As a key member of our customer service team, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities.Key ResponsibilitiesPlan and organize the Customer Service...

  • Support Worker

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom CREATIVE SUPPORT Full time

    About the Role:Creative Support is a leading provider of social care services, dedicated to delivering high-quality support to individuals with learning disabilities. We are seeking a Relief Support Worker to join our team in Stratford, working on a temporary basis to provide person-centered support to our tenants.Key Responsibilities:Provide tailored,...

  • Customer Service Team Lead

    1 week ago

    Stratford, Greater London, United Kingdom Adecco Full time

    Job Opportunity:Customer Service Team LeaderAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Adecco. As a key member of our customer service team, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities.Key...

  • Customer Service Team Lead

    1 week ago

    Stratford, Greater London, United Kingdom Adecco Full time

    Job Opportunity:Customer Service Team LeaderAbout the Role:We are seeking a highly skilled and experienced Customer Service Team Leader to join our team at Adecco. As a key member of our customer service team, you will play a crucial role in maintaining and improving service levels to enhance customer retention and identify new opportunities.Key...

  • Relief Support Professional

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Creative Support Full time

    Job OpportunityCreative Support is a leading provider of social care services, dedicated to delivering high-quality support to individuals with learning disabilities.We are seeking a Relief Support Worker to join our team in Stratford, providing person-centred support to individuals living in our new development.Key Responsibilities:Providing relief support...

  • Relief Support Professional

    6 days ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Creative Support Full time

    Job OpportunityCreative Support is a leading provider of social care services, dedicated to delivering high-quality support to individuals with learning disabilities.We are seeking a Relief Support Worker to join our team in Stratford, providing person-centred support to individuals living in our new development.Key Responsibilities:Providing relief support...

  • Disability Support Specialist

    3 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Creative Support Full time

    Relief Support WorkerCreative Support is a leading provider of high-quality social care services, dedicated to delivering meaningful support to individuals with disabilities.We are seeking motivated and compassionate individuals to join our team as Relief Support Workers, providing person-centred support to tenants in our new development.Key...

  • Fire Officer

    3 months ago

    Stratford, United Kingdom Lead Recruitment Group Ltd Full time

    **Our Client** Fire Officer required four our client; one of the leading housing associations in the UK, that mainly provide homes across London and the South East. They now have an opportunity for an experienced Fire Officer to join their Fire Safety Team in the East London area. **Fire Officer Job Description** - Complete FRA's throughout a variety of...

  • Senior Care Team Lead

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Bupa Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Care Assistant to join our team at Bupa. As a Senior Care Assistant, you will play a vital role in delivering high-quality, person-centred care to our residents.Key ResponsibilitiesDay-to-day responsibility for running a unit, ensuring the smooth operation of care services and maintaining...

  • Senior Care Team Lead

    2 weeks ago

    Stratford-upon-Avon, Warwickshire, United Kingdom Bupa Full time

    About the RoleWe are seeking a highly motivated and experienced Senior Care Assistant to join our team at Bupa. As a Senior Care Assistant, you will play a vital role in delivering high-quality, person-centred care to our residents.Key ResponsibilitiesDay-to-day responsibility for running a unit, ensuring the smooth operation of care services and maintaining...

  • Support Worker

    2 weeks ago

    Stratford-upon-Avon, United Kingdom Creative Support Full time

    About the Role:Creative Support is a leading provider of social care services, dedicated to delivering high-quality support to individuals with learning disabilities. We are seeking a Relief Support Worker to join our team in Stratford, working on a temporary basis to provide person-centered support to our tenants.Key Responsibilities:Provide tailored,...