Regional Engineer Team Leader for Technical Support

2 weeks ago


London, Greater London, United Kingdom CV-Library Full time

CV-Library is seeking an experienced Regional Engineer Team Leader for our technical support team. In this role, you will lead regional engineering teams in deploying new IT desktops, laptops, and mobile phone handsets during the rollout project.

About the Role:

This is a fantastic opportunity for an IT professional with extensive experience across various IT disciplines to take on a leadership position and oversee the successful deployment of new technology.

  • You will lead a team of engineers and 2nd-line support staff in delivering support services to business users during the rollout project.
  • Liaise with technical teams to identify trends and recurring issues to report to the End User Compute Project Manager.
  • Comply with company policies and procedures at all times, including health and safety, conduct, security, attendance, equality of opportunity, and time recording.

Requirements:

  1. A proven track record in deployment projects within a large organisation.
  2. Must have Office 365 and Windows 11 experience.
  3. Likely to be an IT professional with extensive experience across a range of IT disciplines.
  4. Some experience of operational service delivery in an IT service management environment or ITIL framework.
  5. Familiar with SCCM or Intune.
  6. Knowledge of Zscaler Private Access (ZPA).
  7. Knowledge of Microsoft Authenticator for MFA configuration.

The estimated salary for this role is £264.50 per day.

As a Regional Engineer Team Leader, you will work closely with the engineering team to ensure the smooth deployment of new technology and resolve any issues that may arise.



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